AI-Powered QA Success Engineer

Praxis, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity package

Gym & Wellness Stipends

Meal Stipends

OffSites

Job summary

Spur is seeking a Customer Success Engineer in New York to work hands‑on with AI‑driven testing in real production environments. You will shadow experienced Solution Engineers, collaborate with Account Executives, and progressively own customers, pilots, and test strategies.

You’ll translate customer needs into prompts, debug tests, and provide clear technical explanations while partnering with engineering to improve the platform. This NYC‑based role offers growth in a fast‑moving AI company.

Qualifications

• 3–4 years experience in Customer Success Roles
• Comfort with Technical Concepts
• Customer Obsession & Handling multiple accounts
• Strong understanding of web applications and browser behavior
• Clear communication skills and empathy for customers
• Curiosity and willingness to learn new tools, processes, and AI concepts
• AI Comfort - We are an AI first company and use AI in every aspect of our workflow and GTM team

Responsibilities

• Work directly with customers to help them adopt and succeed with Spur’s AI-driven testing platform
• Author, maintain, and improve AI-powered test flows for customer applications
• Debug failed tests and investigate AI agent behaviors in customer environments
• Support pilots and production usage by improving test reliability and coverage
• Monitor and track customer activity, engagement and relay product feedback to design and engineering teams
• Translate customer intent into effective prompts and workflows
• Partner with Account Executives during onboarding, demos, and spurring sessions
• Provide clear technical explanations to both technical and non-technical users
• Feed real-world learnings back into product and engineering to drive platform improvement
• Gradually take full ownership of customer accounts and lead technical conversations

Skills

Customer success

Technical concepts

Communication

Web/browser tech

AI concepts

Curiosity to learn

Tools

Automation frameworks

CI/CD exposure

API testing

Job description

Spur is seeking a Customer Success Engineer in New York to work hands‑on with AI‑driven testing in real production environments. You will shadow experienced Solution Engineers, collaborate with Account Executives, and progressively own customers, pilots, and test strategies.

You’ll translate customer needs into prompts, debug tests, and provide clear technical explanations while partnering with engineering to improve the platform. This NYC‑based role offers growth in a fast‑moving AI company.