AI Platform Analyst (St. Louis)

World Wide Technology; Maryland Heights (MO); Vor Ort; USD 71.000 - 107.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k with company matching

Paid time off

Flexible spending accounts

Tuition reimbursement

Zusammenfassung

World Wide Technology (WWT) is seeking an AI Platform Analyst for its Internal IT team to support the day‑to‑day health of our platform, safeguard the quality of AI-powered features, and help the team adapt to shifting priorities. You’ll work across QA, operations, and support, applying AI tools and best practices to improve outcomes.

As part of the AI Center of Excellence, you’ll contribute to platform operations, quality assurance, and the evaluation of AI observability tooling while

Qualifikationen

• 1-3+ years of experience in an analyst, QA, operations, or related technical role.
• Fluency in manual testing practices and willingness to learn automated testing tools.
• Strong communication skills, able to translate technical concepts for non-technical audiences.
• Growth mindset with ability to adapt between analyst, QA and support work.
• Comfortable with light development and tools like GitHub Copilot or Claude Code.
• Knowledge of AI governance or responsible AI principles is a plus.

Aufgaben

• Serve as a point of contact for issues, escalations, and service requests across our suite of applications.
• Gather and act on user feedback to continuously improve the platform experience.
• Monitor platform health, availability, and performance; coordinate with internal IT teams to resolve incidents.
• Train and enable employees to leverage our custom-built platform effectively.
• Validate the behavior and accuracy of AI-powered features and ensure correct tool usage.
• Maintain automated test suites integrated into CI/CD pipelines to catch regressions early.

Kenntnisse

Analyst experience

Manual testing

Communication

Coding familiarity

AI quality evaluation

Growth mindset

Tools

Playwright

Cypress

GitHub Copilot

Langfuse

Jobbeschreibung

PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates.

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world‑class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state‑of‑the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

What is the Internal WWT IT Team, and why join?

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top‑notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

World Wide Technology, Inc. is currently seeking an AI Platform Analyst for our IT AI Center of Excellence (Atom & Core AI) team.

What is the AI Center of Excellence Team, and why join?

The IT AI Center of Excellence (AI COE) is a hub for AI strategy, platform management, and enablement – driving the adoption of AI tools and capabilities across WWT. This is an exciting opportunity to be a member of a team that is focused on building a foundational set of core Generative AI services designed to enable teams to solve demanding business problems at scale for WWT.

This role is not a traditional analyst seat. You'll support the team across a wide range of needs — platform operations, quality assurance, and everything in between — and be trusted to context‑switch between priorities as they shift. Join a team that treats quality as a shared responsibility, not a checkpoint, and where a go‑getter attitude and comfort with ambiguity matter as much as technical skill.

What will you be doing?

As an AI Platform Analyst on the team, you'll support the day‑to‑day health of our platform, safeguard the quality of the custom applications we ship – including Atom, the Atom AI Portal, and the agentic framework behind them – and help keep the team moving across a constantly shifting set of priorities.

Responsibilities

• Support
  • Serve as a point of contact for issues, escalations, and service requests across our suite of custom applications
  • Gather and act on user feedback to continuously improve the platform experience
  • Monitor platform health, availability, and performance; coordinate with internal IT teams to resolve incidents
  • Train and enable employees to leverage our custom-built platform effectively
• Quality Assurance
  • Validate the behavior and accuracy of AI-powered features – whether responses are grounded in the right sources and the correct tools, skills, and data are used
  • Help build and maintain evaluation sets that catch quality regressions when prompts, models, or the agentic framework change
  • Execute white box and black box manual testing. Treat quality as a shared responsibility from design through production, not just a final checkpoint
  • Maintain automated test suites (e.g. using Cypress or Playwright) integrated into CI/CD pipelines to catch regressions early
  • Document clear, reproducible defects and partner with developers through to resolution
• Functional Analysis
  • Help shape solutions and be comfortable with complex assignments and ambiguous scope of work
  • Track and report on platform usage and adoption metrics
  • Participate in ideation sessions, demos and communicate status to stakeholders at all levels
• AI‑Native Practices & Continuous Improvement
  • Apply AI tools to elevate daily work
  • Champion the adoption of AI best practices and responsible AI use across teams at WWT
  • Help foster a team‑first environment grounded on an understanding of and a commitment to the WWT Core Values

Qualifications

• 1-3+ years of experience in an analyst, QA, operations, or related technical role
• Able to move fluidly between analyst, QA, and support work, re‑prioritizing calmly as needs shift
• Has a growth mentality – stays highly engaged, and isn't looking to be boxed into a single function. Self‑motivated and a go‑getter with a bias toward action
• Fluency in manual testing practices, with the aptitude and willingness to learn automated testing tools and frameworks. Isn't satisfied with “it reproduces”; digs until the underlying cause, not just the symptom, is clear
• Strong communication skills with the ability to translate technical concepts for non‑technical audiences and vice versa
• Opinionated but appreciates an environment where feedback is freely given, and ideas are challenged
• Comfortable reasoning about non‑deterministic systems – where “correct” isn't a single expected value. Experience evaluating AI output quality or working with AI observability/eval tooling (e.g. Langfuse) is a plus
• Comfortable with light development. Experience with coding assistants such as GitHub Copilot, Claude Code, or Devin is a plus
• Knowledge of AI governance or responsible AI principles is a plus
• Hands‑on experience with automated testing tools such as Playwright or Cypress is highly desired; we’ll invest in the right person who’s eager to learn it

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $71,200 to $106,800 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well‑being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full‑time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer.

Please email [e-mail].