AI Operations Lead

assorthealth; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Unlimited PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Job summary

assorthealth is seeking an experienced AI Operations Leader to enhance their AI adoption across teams. You will focus on building intelligent workflows, establishing an AI-first culture, and collaborating with various departments to drive efficiency. The ideal candidate has extensive experience in AI operations and a proven history of shipping impactful AI solutions.

This role offers competitive compensation, benefits, and a unique opportunity to shape the future of healthcare with AI.

Qualifications

• 4–6 years of applicable experience in AI operations or related fields.
• At least 2 years focused on AI/automation tooling.
• Proven track record shipping AI-powered workflows from start to production.

Responsibilities

• Own the AI roadmap and prioritize tasks based on department needs.
• Design and ship AI-powered workflows and internal tools.
• Administer platform tools and standardize how AI is built internally.

Skills

AI operations

Technical revops/bizops

Cross-functional programs

Prompt engineering

Workflow platforms

Tools

LLM APIs (Claude, Gemini, ChatGPT)

Workflow platforms (n8n, Zapier)

Job description

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 190 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

About the Role

At Assort, we're building toward a future where AI is embedded into how we operate, not layered on top. We're looking for a hands‑on AI Operations Leader to help us move faster, reduce operational drag, and unlock leverage across the company.

You are the hands‑on builder, problem solver, and strategist driving AI adoption and impact across Assort’s business teams. You'll partner closely with GTM, Post‑Sales, Agent PM, Product, and Engineering to identify inefficiencies, build intelligent workflows, and drive adoption across teams. You won't just be solving problems in isolation; you'll help define how Assort becomes an AI‑first company, building the systems, standards, and internal tooling that compound over time.

What You’ll Do

Strategy and prioritization

• Own a prioritized AI roadmap sourced from department needs, leadership priorities, and Champion network signal; validate with prototypes before committing build time
• Set the operating model for what gets built centrally vs. embedded in each function

Build and ship

• Design and ship AI‑powered workflows, automations, and internal tools from concept to production to iteration
• Mix custom code, APIs, and no/low‑code platforms based on what ships fastest without compromising rigor

Standards and tooling

• Define agent and skill lifecycle and foundational assets (prompt libraries, SOPs, templates, integration patterns), extending GTM's centralization work into company‑wide standards
• Standardize how we build, evaluate, and scale AI internally with rigor on security, quality, and reliability
• Administer the platform tools (Claude, Notion AI, n8n, Zapier, and more) and bring in new tooling where there are real capability gaps

Cross‑functional partnership

• Run the AI Champion & Leader network across non‑technical departments, surfacing wins, clearing blockers, and routing feedback back into the roadmap
• Sit one‑on‑one with each department lead to shape their quarterly AI goals and sequence central work to accelerate them

Enablement and culture

• Run continuous AI upskilling: foundations courses, department‑specific deep dives, office hours, internal content, and new‑hire onboarding
• Own the company hackathon, in‑team mini‑hackathons, and reporting that tracks the impact of what you are shipping

What We’re Looking For

• 4–6 years of applicable experience in AI operations, technical revops/bizops, GTM engineering, forward deployed engineering, sales engineering, product, product ops, software engineering, consulting, or as a founder of an early startup.
• At least 2 years focused on AI/automation tooling in a fast‑moving company
• Proven track record shipping AI‑powered workflows and internal tools end‑to‑end — not just scoping them; you can point to specific systems you built that are still running in production
• Hands‑on proficiency with the modern AI and automation stack: LLM APIs (Claude, Gemini, ChatGPT), workflow platforms (n8n, Zapier), and no/low‑code tooling; you know when to write code and when not to
• Strong prompt engineering fundamentals — you've built and maintained prompt libraries, evaluated output quality systematically, and know how to move from a working prototype to a reliable production asset
• Sharp prioritization instincts; you've managed a roadmap with more demand than capacity and made defensible calls about what to build centrally vs. hand to teams
• Experience running cross‑functional programs with non‑technical stakeholders — you can sit with a department lead, extract the real problem from the stated one, and translate it into a scoped build

How We Work

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work; they are present in how we show up, make decisions, and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5‑Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result.

Benefits & Perks for Assorties

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in‑office workspace so comfy as it’s productive.
• Top‑Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.

Please note: the Assort Health Talent Team will only email you from an assortmenthealth.com email address.