AI Operations Associate

CollegeVine; Remote; USD 70,000 - 90,000; Full time

Job summary

A tech-driven educational firm is seeking an AI Operations Associate to manage partner onboarding processes for its innovative AI solutions in higher education. The role involves executing operational steps, collaborating cross-functionally, and identifying improvements for efficient onboarding. Ideal candidates should have over 4 years of relevant experience in implementation operations within a SaaS environment, possess strong attention to detail, and be skilled in both written and verbal communication.

Qualifications

• 4+ years of experience in a SaaS or tech-enabled implementation operations role.
• Strong operational judgment and attention to detail.
• Ability to follow playbooks while improving them when necessary.

Responsibilities

• Execute all operational steps for partner onboarding.
• Collaborate closely with Implementation and Engineering teams.
• Identify and propose improvements in onboarding workflows.

Skills

Implementation operations

Customer operations

Attention to detail

Cross-functional collaboration

Clear communication

Job description

Who We Are

We deploy powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Our belief is that people should be free of administrative and operational drudgery so they can create value through creativity, reasoning, and judgement.

We’re starting in higher education, a sector with ~$700B in expenses defined by heavy workflows across departments, such as admissions, financial aid, facilities, advising, student services, advancement, and more. Our agents are already embedded across these departments, interacting with millions of students and staff. They process applications, package aid, resolve verification issues, run large‑scale communication workflows, handle student support tickets, and more.

We believe that universities are among the most consequential institutions in the world, sitting at the foundation of social and economic progress. Improving how they operate improves who gets educated, who gets supported, and who gets a chance. When higher education runs better, everything built on top of it does too.

About The Role

The AI Operations Associate owns the foundational processes that allow partners to onboard and launch agents quickly and efficiently. This role is the operational gatekeeper between a closed‑won deal and a live, functioning partnership.

You’ll execute and troubleshoot core implementation workflows, collaborate closely with Implementation Managers and Forward Deployed Engineers, and surface process gaps before they become partner pain. The work is execution‑heavy, detail‑oriented, and critical to first impressions—when this role does its job well, partners launch smoothly and confidently.

Responsibilities

Partner Implementation

• Execute all operational steps required to initiate partner onboarding post–closed won or expansion, including deal entry, platform enablement, account creation, and agent tool configuration.
• Ensure partners are fully enabled to begin onboarding agents without unnecessary delays or rework.

Intra-functional Alignment

• Work closely with Implementation and Forward Deployed Engineer teams to respond to partner‑specific requests.
• Provide clear documentation and knowledge transfer to ensure the Success team has the context needed to support partners post‑onboarding.

Cross-functional Alignment

• Partner with GTM to ensure onboarding reflects contractual scope and expectations.
• Identify blocking issues early and escalation product gaps or enhancement opportunities to Engineering when needed.

Operational Improvement

• Identify recurring friction points in onboarding and implementation workflows.
• Propose and contribute to improvements that increase speed, clarity, and reliability across partner launches.

What We’re Looking For

• 4+ years of experience in implementation operations, customer operations, RevOps, or a similar execution‑focused role in a SaaS or tech‑enabled environment.
• Strong operational judgment and attention to detail; you catch issues others miss.
• Comfort working cross‑functionally with GTM, product, engineering, and customer‑facing teams.
• Ability to follow playbooks rigorously while also knowing when and how to improve them.
• Clear written and verbal communication; documentation quality matters here.

Company Information

CollegeVine partners with 200+ universities, deploying agentic AI to power campus operations. We have raised venture funding from dedicated investors such as Menlo Ventures (Anthropic, Carta), Silversmith Capital Partners (Webflow, Formstack), Morningside Technology Ventures (Xiaomi, TikTok), and more. In 2020, after years of being a remote‑friendly company, CollegeVine became a fully remote company (with a NYC office) with a diverse cast of team members based predominantly in the United States, but also around the world.