AI Operations Analyst

Lallemand; May (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Accommodations provided

Job summary

Lallemand is seeking an IT platform administrator to oversee Microsoft 365 Copilot, Copilot Studio, and related AI platforms, ensuring secure, compliant operation and documentation. You will coordinate with IT teams and vendors, maintain deployment records and support platforms through lifecycle changes.

The role emphasizes governance, cost awareness, and enabling business teams while evolving with new AI capabilities and platform updates.

Qualifications

• Ability to troubleshoot integrations involving SharePoint, Dataverse, Power Automate, connectors and authentication.
• Experience maintaining technical procedures, configuration records and operational documentation.
• Strong analytical and communication skills, with the ability to translate technical issues into clear actions for business representatives and IT colleagues.

Responsibilities

• Support the administration and operational monitoring of Microsoft 365 Copilot, Copilot Studio, GitHub Copilot, Microsoft Foundry and other AI platforms, including access, licences, service issues, usage and support documentation.
• Maintain accurate records of AI environments, agents, owners, approved audiences, platform configurations and operational changes.
• Investigate platform and agent issues, coordinate with the appropriate IT teams and vendors, and document resolutions.
• Keep operational procedures, guidelines and user-facing guidance current as platforms and controls evolve.
• Support the introduction and operational readiness of new AI platforms and capabilities.

Skills

Troubleshooting integrations

Technical documentation

Analytical & communication skills

Tools

Microsoft 365 Copilot

Copilot Studio

Power Platform administration

GitHub Copilot

Microsoft Foundry

Job description

Main Functions

• Support the administration and operational monitoring of Microsoft 365 Copilot, Copilot Studio, GitHub Copilot, Microsoft Foundry and other AI platforms, including access, licences, service issues, usage and support documentation.
• Maintain accurate records of AI environments, agents, owners, approved audiences, platform configurations and operational changes.
• Investigate platform and agent issues, coordinate with the appropriate IT teams and vendors, and document resolutions and recurring problems.
• Keep operational procedures, guidelines and user-facing guidance current as platforms and controls evolve.
• Support the introduction and operational readiness of new AI platforms and capabilities.

Copilot Studio Agent Deployment and Lifecycle

• Coordinate agent submissions and confirm that the Agent Blueprint, business validation, evaluation results, audience approval and applicable cost approval are available before production release.
• Support solution packaging, versioning, testing and promotion through DEV, UAT and PROD using the approved deployment process.
• Verify deployment configurations, including knowledge sources, connection references, authentication, tools, channels, catalogue information and technical smoke tests.
• Maintain release records and support controlled updates, corrective releases, rollbacks, withdrawals and handovers to agent owners.
• Support ongoing agent reviews and ensure that required changes follow the established deployment process.

Security, Governance and Compliance

• Apply the Enterprise AI Policy and relevant platform guidelines when reviewing access, data sources, connectors, sharing and deployment requests.
• Support environment access controls, Microsoft Entra authentication, least-privilege administration and Power Platform data loss prevention controls.
• Identify requests involving sensitive data, higher-risk uses or exceptions and route them through the appropriate review and approval processes.
• Support the documentation and implementation of approved security, governance and compliance controls across AI platforms.

Monitoring, Quality and Cost Control

• Review platform and agent usage, operational alerts and reported quality issues, and work with agent owners to address problems and track follow-up actions.
• Support Copilot Credit monitoring, agent-level limits, billing checks and Azure budget alerts, escalating unexpected consumption.
• Monitor platform health, adoption and operational trends to identify issues and improvement opportunities.
• Help agent owners use their Blueprint measures and evaluation results to assess whether deployed agents continue to meet their intended purpose and return on investment.
• Maintain records of operational issues, quality findings, costs and corrective actions.

Documentation and Business Support

• Maintain clear operational procedures, deployment checklists, configuration records, support guidance and platform documentation.
• Help agent makers understand the approved path for building, testing and submitting agents, including solution structure, knowledge sources and controlled sharing.
• Provide operational guidance to business representatives using or developing AI solutions.
• Support the onboarding of users, makers and agent owners to approved AI platforms and processes.
• Contribute to training materials, user guidelines and communications related to AI platforms and operational procedures.

Technical skills

Required

• Ability to troubleshoot integrations involving SharePoint, Dataverse, Power Automate, connectors and authentication.
• Experience maintaining technical procedures, configuration records and operational documentation.
• Strong analytical and communication skills, with the ability to translate technical issues into clear actions for business representatives and IT colleagues.

An asset

• Hands-on experience supporting Microsoft 365, Power Platform and Azure cloud services is an asset.
• Hands-on experience of Microsoft 365 Copilot, Copilot Studio and the Power Platform administration model is an asset.
• Working knowledge of GitHub Copilot, Microsoft Foundry and other AI platforms is an asset.
• Working knowledge of access management, data protection, application lifecycle management and controlled production changes is an asset.
• Experience supporting application deployments across DEV, UAT and PROD environments is an asset.

Personal abilities

Required

• Organized, detail-oriented and dependable in following operational procedures.
• Proactive in identifying risks, resolving issues and improving documentation.
• Collaborative and service-focused, with sound judgement about when to elevate.
• Comfortable working with technical teams, business representatives and external vendors.
• Able to manage multiple operational requests and priorities.
• Curious and willing to continuously learn as AI platforms and capabilities evolve.

An asset

• Working proficiency in English and French.

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 6,500 people working in more than 45 countries on 5 continents. Lallemand's corporate division encompasses all of the support services offered to our branches. Its goal is to optimize internal processes, ensure that your operation is running smoothly, and that your strategy is well thought-out. Our corporate branch's head office is located in Montreal, Canada, and relies on a team that specializes in: Management; Finance and accounting; Engineering; Research and Development (R&D); Human Resources (HR); and Information Technology (IT). If you want to help bring enthusiasm, collaboration and innovation to our workplace, we'd love to get to know you!

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.