AI/ML Supportability Lead — Google Cloud Platform

Google; Austin (TX); Hybrid; USD 150,000 - 217,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google is seeking a Senior Technical Solutions Engineer for Google Cloud Platform based in Austin, TX, with flexible location options. The role focuses on guiding AI/ML product support, partnering with cross-functional teams to define roadmaps, and improving the customer experience.

Requirements include a STEM degree, 9 years in technical roles, expertise in GCP and AI model training, and strong software/web knowledge. The position offers a competitive salary, bonus target, equity, and benefits.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.
• Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
• Experience leveraging AI to build, read, and debug code (any language).

Responsibilities

• Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
• Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
• Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
• Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.

Skills

Technical troubleshooting

AI/ML concepts

Web technologies

AI code debugging

Education

Bachelor's degree in STEM or equivalent

Tools

Google Cloud Platform

ADK

Job description

Google is seeking a Senior Technical Solutions Engineer for Google Cloud Platform based in Austin, TX, with flexible location options. The role focuses on guiding AI/ML product support, partnering with cross-functional teams to define roadmaps, and improving the customer experience.

Requirements include a STEM degree, 9 years in technical roles, expertise in GCP and AI model training, and strong software/web knowledge. The position offers a competitive salary, bonus target, equity, and benefits.