AI Integration Specialist - Customer Office

Proofpoint; Virginia (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Proofpoint is seeking an experienced AI Integration Specialist for a fully remote opportunity. This role involves driving the implementation of AI solutions across Managed Services and Customer Success. Candidates should have a 4-year college degree in a related field and 4–7 years of experience in technical or AI integration roles. Key responsibilities include designing AI solutions, managing data integration, and supporting teams in expanding AI adoption. This position offers a unique chance to influence AI strategies within the business.

Qualifications

• 4–7 years of experience in a technical, business consulting, or AI integration role.

Responsibilities

• Design and build complete AI solutions focusing on agent architecture and context design.
• Manage AI platform environments including agent deployment and access controls.
• Connect and manage data pipelines between business systems and the AI platform.
• Diagnose and resolve complex issues across the AI solution stack.
• Extend platform capabilities through integration frameworks.
• Design automated workflows optimizing orchestration patterns.
• Support program champions in AI adoption within their organizations.
• Create documentation that empowers team members.
• Identify AI opportunities across Proofpoint's Services teams.
• Evaluate developments in the AI landscape for better team performance.
• Monitor AI solution performance and identify improvement opportunities.

Skills

AI Solution Design & Development

Technical Problem-Solving

System Integration

Data Orchestration & Integration

Business Consulting

Education

4-year college degree in Computer Science, Engineering, Business, or a related field

Tools

Salesforce

Jira

Redshift

Snowflake

Job description

Job Summary

Job Summary We're seeking an experienced AI Integration Specialist to independently drive AI solution delivery within our customer office, driving innovation through the implementation and enablement of AI across Managed Services, Customer Success and Technical Account Management. This is a fully remote role that combines technical problem-solving with business acumen. Your primary focus will be leveraging and extending our AI platform (Amazon Quick) — configuring, building upon, troubleshooting, and integrating solutions that enhance customer experience and support the growth of our business. This role is ideal for someone who finds satisfaction in building on an existing platform’s capabilities through configuration and integration, partnering with the business to enable AI to have a measurable business impact, and who has the instinct to dig in and figure things out when they don't work as expected.

Key Responsibilities

• AI Solution Design & Development: Independently design and build complete AI solutions — agents, multi-step workflows, and integrations — making informed decisions about agent architecture, context design, retrieval strategies, and grounding techniques.
• Platform Configuration & Administration: Configure and manage AI platform environments including agent deployment, knowledge base architecture, data connector setup, access controls, and workspace organization to support scalable, reliable solution delivery.
• Data Orchestration & Integration: Connect, shape, and manage data pipelines between business systems (Salesforce, Totango, Jira, Redshift, Snowflake) and the AI platform. Design data flows that ensure agents and workflows have the right data at the right time, including field mapping, transformation logic, and ongoing data quality management.
• Technical Problem-Solving & Debugging: Independently diagnose and resolve complex issues across the AI solution stack — systematically forming hypotheses, reading documentation, reviewing logs, and isolating root causes across unfamiliar systems.
• System Integration & Extensibility: Extend platform capabilities through available integration frameworks and, where needed, develop custom connectivity solutions to bridge AI platforms with business systems as integration patterns emerge.
• Workflow & Automation Development: Design and build automated workflows and multi-step processes within AI platforms, optimizing orchestration patterns, error handling, and trigger logic for business process automation.
• Program Champion Enablement: Partner with program champions embedded in Proofpoint's Services teams — equipping them to identify use cases, build their own solutions, and expand AI adoption within their organizations. Provide structured guidance through office hours, capability demonstrations, and consultative support.
• Documentation & Knowledge Sharing: Create and maintain feature documentation, SOPs, capability guides, and enablement materials that empower program champions and team members to effectively use and build on the platform.
• Business Consulting & Opportunity Identification: Proactively understand business workflows, pain points, and goals across Proofpoint's Services teams to identify and frame AI opportunities — including surfacing opportunities that stakeholders may not have articulated.
• AI Landscape Evaluation: Track developments across the broader AI landscape, evaluate how emerging tools, platforms, and paradigms impact the team's work, and bring well-formed recommendations on when alternative solutions may be more appropriate than existing approaches.
• Performance Monitoring: Monitor AI solution performance, identify improvement opportunities independently, and iterate to ensure ongoing value delivery.

Required Qualifications

• 4-year college degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).
• 4–7 years of experience in a technical, business consulting, or AI integration role.