AI Instructor: Live Online Training for Support Teams

YPAI; United States; Remote; USD 36,000 - 136,000; Full time

Job summary

YPAI Learn is seeking remote, English‑language instructors to lead live online classes teaching support teams how to use AI to answer customers and learn from tickets. You teach from a prepared class kit, remotely, and are paid per class you teach.

Classes cover transforming tickets into replies that follow policy, turning a month of tickets into a helpful article and a top issues report, and ensuring all promises align with policy.

Qualifications

• Experience as a trainer onboarding new support agents.
• Experience delivering live online classes.
• Comfort with teaching English to international learners.

Responsibilities

• Teach live online classes in English using the class kit.
• Lead 90‑minute sessions showing how to draft AI-assisted replies while following policy.
• Demonstrate how to compile top issues and produce a help article and a report.

Skills

Fluent English

Trainer onboards agents

Patience with agents

AI in support experience

Job description

YPAI Learn is seeking remote, English‑language instructors to lead live online classes teaching support teams how to use AI to answer customers and learn from tickets. You teach from a prepared class kit, remotely, and are paid per class you teach.

Classes cover transforming tickets into replies that follow policy, turning a month of tickets into a helpful article and a top issues report, and ensuring all promises align with policy.