AI Infrastructure Customer Office Lead

Google; Austin (TX); On-site; USD 120,000 - 200,000; Full time

Job summary

Google Cloud is seeking a Customer Office Lead to drive program execution and operational excellence across top-priority accounts, coordinating executive briefing documents, status reports, and presentation decks for leadership discussions.

You will partner with Product, Engineering, Sales, Legal, and Strategic Pursuits to ensure readiness, track deliverables, and maintain alignment among stakeholders while managing day-to-day coordination for high-stakes customer engagements and executive

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in program management, project management, business operations, or partner management within an enterprise technology environment.
• Experience working with leadership and cross-functional teams to deliver executive-level communications and briefing materials.

Responsibilities

• Coordinate the creation, review, and distribution of executive briefing documents, status reports, and presentation decks for leadership meetings and customer engagements.
• Collaborate closely with Product, Engineering, Sales, Legal, and Strategic Pursuits teams to assess operational readiness, track deliverables, and maintain alignment across stakeholders.
• Manage day-to-day coordination, logistics, meeting notes, and follow-up communications for C-level customer meetings, roundtables, and executive visits.
• Define, build, and maintain lightweight operational processes for tracking agreement milestones, action items, and follow-ups across high-stakes customer pursuits and strategic initiatives.
• Identify opportunities to streamline communication channels, standard operating procedures, and reporting frameworks across the Customer Office, the AI Infra Specialist team and key cross functional stakeholders.

Skills

Executive communications

Cross-functional collaboration

Program management

Education

Bachelor's degree or equivalent practical experience

Job description

The application window will be open until at least November 9, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Boulder, CO, USA; Austin, TX, USA; Atlanta, GA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in program management, project management, business operations, or partner management within an enterprise technology environment.
• Experience working with leadership and cross-functional teams to deliver executive-level communications and briefing materials.

Preferred qualifications

• Experience working within cloud infrastructure, enterprise software, or complex B2B strategic partnership models.
• Exceptional written and verbal communication skills with the ability to synthesize technical and business topics into clear executive summaries.
• Strong organizational skills and a demonstrated track record of rapid execution under tight timelines.
• Proven ability to build effective cross-functional networks and drive alignment without direct authority.

About The Job

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions, and expertise. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology to help our customers solve their most critical business problems.

In this role as Customer Office Lead, you will support the AI Infrastructure leadership team in driving program execution and operational expertise across top‑priority accounts. You will serve as the primary operational coordinator managing engagement workflows, briefing preparation, cross‑functional tracking, and status reporting required to execute non‑standard customer partnerships and senior executive reviews.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We’re the driving force behind Google’s groundbreaking innovations, empowering the development of our cutting‑edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world‑leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

US: $138000 - $200000 (USD) + 100% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Coordinate the creation, review, and distribution of executive briefing documents, status reports, and presentation decks for leadership meetings and customer engagements.
• Collaborate closely with Product, Engineering, Sales, Legal, and Strategic Pursuits teams to assess operational readiness, track deliverables, and maintain alignment across stakeholders.
• Manage day‑to‑day coordination, logistics, meeting notes, and follow‑up communications for C‑level customer meetings, roundtables, and executive visits.
• Define, build, and maintain lightweight operational processes for tracking agreement milestones, action items, and follow‑ups across high‑stakes customer pursuits and strategic initiatives.
• Identify opportunities to streamline communication channels, standard operating procedures, and reporting frameworks across the Customer Office, the AI Infra Specialist team and key cross functional stakeholders.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.