AI First Engineer

ReqRoute,Inc; Plano (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

ReqRoute,Inc is hiring an AI First Engineer onsite in Plano, TX to design, build, and operate AI orchestration pipelines that connect Oracle ERP, ServiceNow, and other supply chain apps into intelligent, automated workflows.

The role bridges AI/ML capabilities with enterprise integration, delivering value across procurement, logistics, inventory, and fulfillment domains. 12+ years of hands-on experience and strong Python/API skills are required.

Qualifications

• 12+ years of experience in AI orchestration or related fields.
• Extensive enterprise integration with Oracle and ServiceNow.
• Experience with multi-agent AI systems and LLM pipelines.
• Proficient in Python and API design.

Responsibilities

• Architect and implement multi-agent and single-agent AI orchestration frameworks to automate Supply Chain IT workflows end-to-end.
• Design agentic pipelines with tool-use, memory, and reasoning loops that interface with Oracle SCM/ERP, ServiceNow, and third-party supply chain platforms.
• Build and maintain prompt engineering strategies, chain-of-thought patterns, and retrieval-augmented generation pipelines tuned for supply chain data and documents.
• Evaluate and select orchestration tooling and LLM providers based on use case fit, performance, and cost.
• Develop integrations between AI orchestration layers and enterprise systems including Oracle E-Business Suite / Oracle Cloud SCM, ServiceNow ITSM/ITOM, and WMS/TMS/MES platforms.
• Design and implement API gateways, event-driven connectors, and middleware to feed real-time data into orchestration workflows.
• Collaborate with Oracle and ServiceNow platform teams to expose relevant APIs, webhooks, and data streams consumed by AI agents.
• Ensure data consistency, idempotency, and error handling across heterogeneous system integrations.
• Partner with Supply Chain business analysts, process owners, and IT architects to identify AI automation opportunities.
• Mentor junior engineers and contribute to an internal CoE for AI and automation.

Skills

AI orchestration

LLM pipelines

Python

REST/SOAP APIs

Kafka / MQ

LangChain

LangGraph

Oracle EBS/ERP

Tools

LangSmith

OpenAI

Azure OpenAI

Datadog

ServiceNow

Oracle Cloud

Job description

Job Title: AI First Engineer
Location: Onsite
Years of Experience Required: 12+

We are seeking a highly skilled AI Orchestration Engineer to join our Supply Chain IT organization. In this role, you will design, build, and operate AI orchestration pipelines that connect enterprise platforms - including Oracle ERP, ServiceNow (SNOW), and a broad ecosystem of supply chain applications - into intelligent, automated workflows. You will be the technical bridge between AI/ML capabilities and enterprise integration, ensuring orchestrated agents and models deliver real business value across procurement, logistics, inventory, and fulfillment domains.

Mandatory Skills

• Implemented in AI Tools prod and being used
• Implementation experience in Oracle AI Agents Studio, LangGraph, LangChain and LangSmith
• Good Oracle Functional knowledge

Key Responsibilities

AI Orchestration & Pipeline Engineering

• Architect and implement multi-agent and single-agent AI orchestration frameworks (e.g., LangChain, LangGraph, AutoGen, CrewAI, or custom) to automate Supply Chain IT workflows end-to-end.
• Design agentic pipelines with tool-use, memory, and reasoning loops that interface with Oracle SCM/ERP, ServiceNow, and third-party supply chain platforms.
• Build and maintain prompt engineering strategies, chain-of-thought patterns, and retrieval-augmented generation (RAG) pipelines tuned for supply chain data and documents.
• Evaluate and select orchestration tooling and LLM providers (OpenAI, Anthropic, Azure OpenAI, Google Vertex AI, open-source) based on use case fit, performance, and cost.

Enterprise Integration

• Develop and maintain integrations between AI orchestration layers and enterprise systems including Oracle E-Business Suite / Oracle Cloud SCM, ServiceNow ITSM/ITOM, and WMS/TMS/MES platforms.
• Design and implement API gateways, event-driven connectors, and middleware (REST, SOAP, GraphQL, gRPC, Kafka, MQ) to feed real-time data into orchestration workflows.
• Collaborate with Oracle and ServiceNow platform teams to expose relevant APIs, webhooks, and data streams consumed by AI agents.
• Ensure data consistency, idempotency, and error handling across heterogeneous system integrations.

Platform & Infrastructure

• Deploy orchestration workloads on cloud-agnostic infrastructure (AWS, Azure, or GCP) using containerized services (Docker, Kubernetes) and serverless compute where appropriate.
• Implement observability, logging, tracing, and alerting for AI pipelines using tools such as LangSmith, MLflow, Datadog, or OpenTelemetry.
• Maintain security and compliance standards for AI systems handling supply chain data (PII, supplier data, inventory data).

Collaboration & Stakeholder Engagement

• Partner with Supply Chain business analysts, process owners, and IT architects to identify, prioritize, and scope AI automation opportunities.
• Translate business requirements into technical orchestration designs; document architectures, data flows, and integration specs.
• Mentor junior engineers and contribute to an internal center of excellence (CoE) for AI and automation within IT.

Required Qualifications

Must-Have Experience

• 3+ years of hands‑on AI orchestration experience - designing and operating agentic AI systems, LLM pipelines, or intelligent automation workflows in production environments.
• Proven enterprise integration experience - building integrations with Oracle (EBS, Oracle Cloud, Fusion SCM) and/or ServiceNow via REST/SOAP APIs, webhooks, or middleware platforms.
• Proficiency with AI/LLM orchestration frameworks such as LangChain, LangGraph, Semantic Kernel, AutoGen, Haystack, or equivalent.
• Strong programming skills in Python (primary) and/or Java/Node.js for building integration and orchestration components.
• Experience with API design and consumption (REST, GraphQL, OpenAPI/Swagger) and message queuing systems (Kafka, RabbitMQ, Azure Service Bus, or similar).

Technical Skills

• Cloud platforms: AWS, Azure, or GCP - platform agnostic, comfortable deploying on any major provider.
• Containerization and orchestration: Docker, Kubernetes (EKS/AKS/GKE), Helm.
• CI/CD and DevOps: Git, GitHub Actions, Azure DevOps, Jenkins, or equivalent.
• Data integration: Familiarity with ETL/ELT patterns, data pipelines, and supply chain data models (PO, ASN, inventory, demand signals).
• Monitoring and observability: Experience instrumenting AI workloads for production reliability.

Preferred Qualifications

• Experience in Supply Chain IT, manufacturing, logistics, or distribution industry verticals.
• Familiarity with Oracle Integration Cloud (OIC), Oracle API Gateway, or MuleSoft / Dell Boomi / Informatica for enterprise iPaaS.
• Hands‑on experience with ServiceNow Flow Designer, IntegrationHub, or Virtual Agent for AI‑enhanced ITSM workflows.
• Knowledge of supply chain domain concepts: demand planning, inventory optimization, order management, 3PL/carrier integration, supplier portals.
• Experience with vector databases (Pinecone, Weaviate, pgvector) and RAG architectures for enterprise document intelligence.
• Exposure to AI governance, responsible AI practices, and enterprise LLM security (prompt injection, data leakage prevention).
• Relevant certifications: AWS Solutions Architect, Azure AI Engineer, Google Professional ML Engineer, or Oracle Cloud Infrastructure.

What We Offer

• Competitive base salary + annual performance bonus
• Comprehensive health, dental, and vision benefits from day one
• 401(k) with company match
• Generous PTO and flexible work arrangements
• Annual learning & development budget - conferences, certifications, training
• Opportunity to lead greenfield AI initiatives in a high-impact supply chain environment
• Collaborative, innovation‑driven culture with executive sponsorship for AI programs