AI-Enhanced Workforce Planner (Remote)

CareTalk Health; Oregon; Hybrid; USD 34,000 - 49,000; Full time

Job summary

CareTalk Health, a fully remote nationwide virtual medical practice, is seeking a Workforce Management Analyst to own forecasting, capacity planning and analytics across our virtual clinic. You will support scheduling for Patient Support Specialists, RNs and Providers, collaborating with AI tools developed in-house.

This is a hands-on role focused on applying LLMs and AI to forecasting. Expect a Monday–Friday schedule 9am–6pm ET with occasional evenings and Saturdays based on clinic hours,

Qualifications

• Minimum 2 years of experience as a workforce management analyst or in a WFM operational role.
• Contact center experience is required.
• Hands-on experience with real-time queue monitoring and adherence in a contact center setting.
• Strong Excel skills, with the ability to work with data from multiple sources and turn it into clear forecasts and recommendations.
• AI fluency - comfort and curiosity using LLMs and AI tools in day-to-day analytical work.
• Clear communicator who can translate data into recommendations for non-technical stakeholders.

Responsibilities

• Forecast contact and demand volume and build capacity/staffing plans across teams.
• Monitor queues and staffing in real time, tracking adherence and service levels.
• Flag and respond to intraday risks and communicate recommended adjustments to operations.
• Pull and combine source data from multiple inputs and analyze it to produce actionable staffing recommendations.
• Use AI-powered tools and prompting with LLMs to generate, test, and validate forecasts.
• Build and maintain reporting on key WFM metrics: occupancy, adherence, service levels, and staffing accuracy.
• Account for clinician licensing constraints when planning clinician coverage.

Skills

Excel proficiency

AI literacy

Forecasting

Stakeholder communication

Queue monitoring

Data analysis

Tools

Zoom Contact Center CX Analytics

Job description

CareTalk Health, a fully remote nationwide virtual medical practice, is seeking a Workforce Management Analyst to own forecasting, capacity planning and analytics across our virtual clinic. You will support scheduling for Patient Support Specialists, RNs and Providers, collaborating with AI tools developed in-house.

This is a hands-on role focused on applying LLMs and AI to forecasting. Expect a Monday–Friday schedule 9am–6pm ET with occasional evenings and Saturdays based on clinic hours,