AI Engineer, Copilot Platform

Kraft Heinz Company; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Kraft Heinz Company is seeking an AI Engineer for the Copilot Platform to design, build, and deploy AI solutions within the Microsoft ecosystem. This role focuses on Copilot Studio, Power Platform, and Azure AI services to automate business processes and enhance decision making.

You will collaborate with teams, implement governance, security, and compliance, and deliver end-to-end solutions with CI/CD and ALM practices.

Qualifications

• Experience with Copilot Studio, Power Platform, and Azure AI services.
• Proficient in Python or PowerShell for automation/integration.
• Strong understanding of prompt engineering and generative AI concepts.

Responsibilities

• Design and develop AI agents, connectors, and workflows using Copilot Studio and Power Automate.
• Integrate AI solutions with enterprise systems and data sources (e.g., Microsoft Graph).
• Apply prompt engineering to enhance Copilot capabilities and responses.
• Implement governance, security, and lifecycle management for AI solutions.
• Collaborate with stakeholders, create training materials, and drive user adoption.
• Monitor performance, ensure CI/CD/ALM practices, and support deployments.

Skills

Microsoft Copilot Studio

Power Platform

Azure AI services

Python scripting

PowerShell scripting

Prompt engineering

LLMs / Conversational AI

Communication

Problem-solving

CI/CD / ALM

Education

Power Platform Developer Associate (PL-400) certification

Tools

Power Apps

Power Automate

Azure OpenAI

Microsoft Graph API

Job description

**AI Engineer, Copilot Platform****Role overview**Copilot Engineer combines expertise in the Microsoft AI ecosystem with strong software development and business process skills. A successful candidate will design, build, and deploy custom AI solutions using Microsoft Copilot technology to drive productivity, automation, and digital transformation for our organization.**Key features*** **Focus on the Microsoft Ecosystem:** This role is heavily centered on Microsoft's AI tools and platforms, including Microsoft 365, Azure AI services, and the Power Platform.* **Emphasis on Copilot Studio:** The Copilot Engineer must have hands-on experience using Microsoft Copilot Studio to develop and maintain conversational AI agents and chatbots.* **Integration with Core Business Tools:** A primary function is integrating AI solutions with key enterprise applications like Microsoft Teams, SharePoint, Workday, and ServiceNow and Dynamics 365.* **Agile and Full Lifecycle Approach:** The Engineer is involved in the entire project lifecycle, from gathering requirements and designing to deploying, testing, and supporting the final solution.* **Technical and Strategic Blend:** The role requires a balance of advanced technical skills for hands-on development and a strategic mindset to align AI capabilities with business goals.**Roles and responsibilities****Solution development and implementation*** Design and develop AI agents, custom connectors, and workflows using Microsoft Copilot Studio and Power Automate to address specific business challenges.* Integrate AI solutions with enterprise systems, APIs, and data sources, including the Microsoft Graph, to provide agents with contextual information.* Apply prompt engineering techniques and utilize generative AI models to enhance Copilot capabilities and responses.* Utilize other Azure AI services, such as Azure OpenAI, Azure Cognitive Services, and AI Builder, to create more intelligent and automated solutions.**Governance, security, and compliance*** Develop and enforce AI governance policies, including responsible use, data handling, and lifecycle management for prompts, connectors, and plugins.* Implement security best practices and configure access controls to ensure Copilot usage aligns with internal policies and compliance frameworks.* Enable auditing, logging, and data protection mechanisms (e.g., Microsoft Purview) for AI solutions.**Adoption and enablement*** Collaborate with business stakeholders and subject matter experts to identify opportunities for AI-driven automation and process improvements.* Create training materials, documentation, and prompt libraries to drive user adoption and increase productivity.* Act as a trusted technical advisor, conducting workshops and demos to demonstrate the value of Copilot solutions to technical and non-technical audiences.**Operations and maintenance*** Monitor AI performance, usage telemetry, and system health, troubleshooting technical issues as they arise.* Manage the application lifecycle of Power Platform solutions, including CI/CD pipelines, ALM practices, and version control.* Stay up-to-date with emerging Microsoft AI technologies and provide recommendations for continuous improvement.**Required skills and qualifications*** **Technical expertise:** Proven hands-on experience with Microsoft Copilot Studio, the Power Platform (Power Apps, Power Automate), and Azure AI services.* **Programming proficiency:** Experience with scripting languages like Python or PowerShell for automation and integration.* **AI knowledge:** Strong understanding of generative AI concepts, large language models (LLMs), conversational AI design, and prompt engineering.* **Communication:** Excellent communication, presentation, and collaboration skills to work effectively with diverse teams and stakeholders.* **Problem-solving:** Strong analytical skills and the ability to troubleshoot complex technical issues.* **Certifications (Preferred):** Relevant Microsoft certifications, such as Power Platform Developer Associate (PL-400).