AI Engineer

F5 Networks, Inc; United States; Hybrid; USD 42,000 - 73,000; Full time

Job summary

F5 Networks, Inc. is seeking an AI Engineer to lead AI systems for Customer Success & Services. You will design, build, and operate core ML/AI systems powering self-service, agent assist, knowledge automation, routing, and safety tooling.

You will translate product needs into robust ML architectures, own model lifecycle, implement safe RAG/LLM systems, and collaborate with Product, Support Ops, Security/Compliance, and external platforms to ship production-grade solutions.

Qualifications

• 6+ years building full-stack systems at scale.
• Proficient in React.js, Next.js, TypeScript, JavaScript, Python, Java.
• Deep experience with ML/AI systems, MLOps, data pipelines, and cloud platforms (AWS/Azure).
• Strong CI/CD, DevOps practices, and container orchestration.

Responsibilities

• Define architecture and roadmap for AI capabilities in support workflows.
• Lead end-to-end model lifecycle: data pipelines, training, evaluation, deployment and MLOps.
• Build production ML services and APIs with scalable inference and observability.
• Design safety, privacy, governance for generative systems and access controls.
• Full‑stack development across frontend (React/Next.js) and backend (Java/Spring).
• Develop cloud-native apps on AWS/Azure with managed services and databases.
• Instrument KPIs and observability for AI features and performance.
• Mentor engineers and data scientists; establish reproducible experiments and CI/CD for models.

Skills

Full-stack

React.js

Next.js

TypeScript

JavaScript

Python

Go

Java

MLOps

Data pipelines

AWS

Azure

CI/CD

Terraform

Kubernetes

LLMs

RAG

Observability

Education

Bachelor's or advanced degree in Computer Science, Machine Learning, or related field

Tools

AWS: S3, DynamoDB, Aurora, Kinesis

Azure: Blob, CosmosDB, AKS

Docker

Kubernetes

GitHub Actions

Azure DevOps

Jenkins

Terraform

ARM/Bicep

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

AI Engineer — Customer Success & Services (F5)

Location: Hybrid ( Hyderabad )

Why this role matters

As F5 scales its SaaS and subscription offerings, intelligent automation and AI-driven experiences across support and success workflows are mission-critical. The AI Engineer will design, build, and operate the core ML/AI systems that power self-service, agent assist, knowledge automation, routing, summarization, and safety/observability tooling — delivering measurable improvements in CSAT, deflection, MTTR and agent productivity.

Position summary

You will lead the technical vision and delivery for AI systems across the Customer Success & Support portfolio (myF5, case management, knowledge, omni‑channel). You’ll translate product needs into robust machine learning architectures, own model lifecycle and MLOps, implement safe RAG/LLM systems and observability, and partner closely with Product, Support Ops, Security/Compliance, and external vendor platforms to ship production‑grade solutions. You are both a hands‑on engineer able to deliver production code and an influencer who mentors engineers and sets engineering standards.

Key responsibilities

• Define technical architecture and roadmap for AI capabilities in support workflows: retrieval‑augmented generation (RAG), LLM‑based assistants, intent classification, summarization, knowledgegeneration/maintenance,and conversational systems.
• Lead end‑to‑end model lifecycle: data pipelines, training, evaluation, fine‑tuning, validation, deployment and continuous monitoring (MLOps).
• Build and operate production‑quality ML services and APIs (scalable inference, caching, batching, latency SLAs); write performant, well‑tested code (pri marily Python).
• Design and implement safety, privacy, and governance controls for generative systems: hallucination mitigation, provenance/explainability, acces control, logging/audit, and data protection (including FedRAMP/GovCloud considerations where required).
• Full‑Stack Development: Design, develop, and maintain scalable systems, combining frontend development using React/Next.js with TypeScript and backend development with Java (Spring Boot, Hibernate) and additional backend languages like Node, Python, or Go.
• Backend Expertise with Java: Build high‑performance, scalable backend systems using modern Java frameworks (Spring Boot, Hibernate). Ensure APIs, microservices, and integrations are robust, efficient, and secure.
• Cloud Services: Implement and maintain cloud‑native applications on Azure or AWS, leveraging managed services such as computing, networking, databases (e.g., Postgres, DynamoDB, Cosmos DB), and object storage (e.g., S3, Azure Blob).
• Proficient in implementing robust testing strategies for Java applications using frameworks such as JUnit, TestNG, Mockito, Selenium, and Cucumber.
• Event‑Driven Architecture: Design and implement event‑driven systems using tools such as Solace, Kafka, or AWS SNS/SQS, ensuring real‑time communication and asynchronous workflows.
• DevOps & CI/CD: Create and maintain CI/CD pipelines with tools like GitHub Actions, Azure DevOps, or Jenkins, streamlining deployment processes.
• Infrastructure as Code (IaC): Utilize IaC tools like Terraform, ARM, or Bicep to manage cloud configurations and provision reliable infrastructure.
• Containerization & Orchestration: Develop and deploy scalable containerized applications using Docker and Kubernetes (e.g., AKS/EKS).
• Integrate AI components with platform systems (Salesforce Service Cloud / Experience Cloud, myF5 portal, search engines like Coveo), and with Azure/AWS cloud services and data platforms.
• Instrument KPIs and observability for AI features (deflection rate, CSAT impact, SLA compliance, model accuracy, latency, drift)—use metrics to drive iterations.
• Prototype, experiment, and evaluate new models and approaches; maintain a “research → product” mindset to bring practical, timely AI to production.
• Coach and mentor engineers and data scientists; set best practices for reproducible experiments, feature engineering, model tests, and CI/CD for models.

What success looks like

• Significant, measurable increase in self‑service adoption and case deflection (quantified percent improvement year‑over‑year).
• Demonstrable improvements in agent productivity (e.g., faster average handle time, reductions in escalations) attributable to LLM‑assisted tooling.
• Stable, low‑latency ML services with clear observability and alerting; demonstrable model governance (audit trails, reduced hallucination incidents).
• Cross‑functional stakeholders (Support, Security, Product, Sales) report high satisfaction and trust in AI capabilities.

Required qualifications

• 6+ years building full‑stack systems at scale
• Strong Experience in React.js, Next.js, TypeScript, JavaScript, Node.js, Python, Go, Java
• Experience with responsive design and UI/UX best practices.
• Strong object‑oriented programming skills.
• Hands‑on experience with AWS (S3, DynamoDB, Aurora, Kinesis) and Azure (Blob Storage, CosmosDB, AKS). Proficient in utilizing compute, networking, and managed database solutions.
• CI/CD Tools: GitHub Actions, Azure DevOps, Jenkins
• Infrastructure as Code: Terraform, Bicep, ARM templates
• Experience automating deployments and streamlining workflows.
• 10+ years software engineering experience (or equivalent), with significant recent experience building and shipping ML/AI systems to production.
• Strong programming skills in Python; experience writing production‑quality services and APIs.
• Deep applied ML expertise: model training, evaluation, feature engineering, experimental design, and productionization. Familiarity with deep learning and NLP architectures (transformers/LLMs).
• Hands‑on experience with LLMs: fine‑tuning, prompt engineering, retrieval‑augmented generation, conversational agents, summarization, and mitigation of LLM failure modes.
• Strong MLOps and data engineering experience: building data pipelines, model CI/CD, monitoring, and automated retraining workflows. Familiarity with Spark/Databricks, SQL and large‑scale data processing.
• Cloud experience (AWS and/or Azure) and delivering services with production security, identity, and networking concerns.
• Demonstrated ability to translate business requirements (customer success/support workflows) into technical solutions and to communicate complex technical tradeoffs to non‑technical stakeholders.
• Bachelor’s or advanced degree in Computer Science, Machine Learning, or related field, or equivalent experience.

Skills & behaviors we value

• Strategic technical thinker who pairs vision with pragmatic execution.
• Customer‑obsessed: focuses on measurable customer outcomes and operational efficiency.
• Collaborative across product, support, security, and external partners.
• Data‑driven: designs experiments and uses metrics to prioritize and iterate.
• Pragmatic AI champion: knows both the opportunity and limits of generative systems and operationalizes them responsibly.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all‑inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all‑inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].