AI Engineer

ST Labs Pvt Ltd.; New York (NY); On-site; USD 160,000 - 230,000; Full time

Benefits offered by this job

Equity

On-site Midtown Manhattan

Competitive compensation

Collaborative team culture

Growth opportunities

Job summary

STLabs is building an AI-driven IT service management platform and seeks engineers to design, build, and deploy ML systems that power the intelligence layer. You’ll tackle NLP for tickets, knowledge extraction, workflow automation, and insights from IT data.

You will own end-to-end ML pipelines, explore LLMs and RAG, and collaborate with product teams to deliver AI-first features at scale in a fast-moving startup environment.

Qualifications

• Bachelor’s or Master’s in CS/AI or related field; PhD a plus.
• Strong Python software fundamentals and ML framework experience.
• Experience with NLP, LLMs, information retrieval, or graph/time-series forecasting.

Responsibilities

• Research, prototype, and productionize ML models for ITSM use cases.
• Build scalable training and inference pipelines integrated into the platform.
• Experiment with LLMs, embeddings, and RAG for knowledge and automation.
• Partner with engineers and PMs to define AI-first features.
• Evaluate performance, optimize, and ensure reliability and cost-efficiency.
• Stay current with ML advances and apply them pragmatically.

Skills

Python

NLP

Information retrieval

LLMs

MLOps

Education

Bachelor’s or Master in CS/AI

Tools

PyTorch

TensorFlow

Job description

STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.

About the Role

Our team is currently seeking AI Engineers that will design, build, and deploy machine learning systems that form the intelligence layer of our ITSM platform. You will work on problems such as natural language understanding of IT tickets, dynamic knowledge extraction, intelligent workflow automation, and predictive insights from complex IT infrastructure data. This is a hands‑on engineering role with the opportunity to define the AI foundation of a company from day one.

Responsibilities

• Research, prototype, and productionize machine learning models for ITSM use cases (ticket triage, incident prediction, workflow recommendations, CMDB inference).

• Build scalable training and inference pipelines that integrate seamlessly into the core platform.

• Experiment with LLMs, embeddings, and retrieval‑augmented generation (RAG) for IT knowledge and workflow automation.

• Partner with engineers and product managers to define AI‑first features that differentiate our platform.

• Evaluate performance, optimize models, and ensure reliability, scalability, and cost‑efficiency of AI systems.

• Stay current with advances in machine learning, LLMs, and AI infrastructure, and apply them pragmatically.

Qualifications

• Bachelor’s or Master’s in Computer Science, AI/ML, or related field; PhD is a plus.

• Strong software engineering fundamentals (Python preferred) and experience with ML frameworks such as PyTorch or TensorFlow.

• Experience with one or more of: natural language processing (NLP), large language models (LLMs), information retrieval, graph ML, or time‑series forecasting.

• Understanding of modern MLOps practices: model versioning, deployment, monitoring, and lifecycle management.

• Comfort working in a fast‑paced startup environment with end‑to‑end ownership.

• Bonus: experience applying AI in enterprise software or ITSM contexts.

What We Offer

• Build foundational product features for an AI‑first enterprise platform

• The opportunity to take ownership of critical systems that scale to millions of users

• A culture that values craftsmanship, autonomy, and technical excellence

• Competitive compensation, equity, and benefits package

• Work from our Midtown, Manhattan office, where you’ll be side‑by‑side with the founding team in a supportive, collaborative setting. Our team works on‑site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $160,000—$230,000 USD.