AI Engineer

Blue Cross and Blue Shield of Massachusetts Inc.; Boston (MA); On-site; USD 140,000 - 171,000; Full time

Job summary

Blue Cross Blue Shield of Massachusetts is seeking an AI Engineer to guide and mentor AI teams, shaping an agentic AI framework that is scalable, robust, and well-architected. You will provide hands-on leadership, align technical direction with product goals, and drive high-quality delivery across initiatives in a fast-paced environment.

The role is based in Boston, MA with a Flex Persona for local candidates, and involves collaborating with Product Owners to refine requirements, oversee design,

Qualifications

• A Bachelor's degree in Computer Science, Technology, or a related field.
• 1-3+ years of hands-on experience in machine learning and deep learning frameworks such as TensorFlow, PyTorch, and scikit-learn.
• 1+ years of hands-on expertise developing agentic solutions with cloud services (AWS, Azure, Google Cloud) and MLOps tools (Docker, Kubernetes).
• Proven experience overseeing the technical design and implementation of complex AI agent components.
• Hands-on experience designing and developing AI agents that leverage Retrieval Augmented Generation (RAG) architectures and fine-tuning techniques.
• Proven expertise in managing performance, scalability, and reliability of AI models in production.
• Excellent communication skills for collaboration with technical and non-technical stakeholders.
• Experience conducting code reviews, leading knowledge-sharing sessions, and making critical technology decisions.

Responsibilities

• Provide Technical Leadership: Guide and mentor a team of AI Engineers while upholding architectural best practices and engineering excellence.
• Oversee Solution Design: Lead detailed technical design and implementation of AI agent components, GenAI integrations, and underlying infrastructure.
• Drive Team Delivery: Work with Product Owners to refine technical requirements, estimate efforts, and ensure timely delivery of AI features.
• Ensure Code Quality: Establish and enforce rigorous code review processes to ensure security and maintainability.
• Solve Complex Technical Problems: Act as the primary technical escalation point for the team and guide resolutions.
• Mentor and Develop Talent: Coach AI Engineers to grow their technical skills and understanding of agentic architectures.
• Evaluate New Technologies: Assess tools, libraries, and frameworks to improve team efficiency and capabilities.

Skills

ML & DL

Agentic AI

Cloud platforms

Docker/Kubernetes

TensorFlow

PyTorch

Code reviews

Mentoring

Communication

Education

Bachelor's degree

Tools

Docker

Kubernetes

AWS

Azure

GCP

Job description

About the Role

Blue Cross Blue Shield of Massachusetts is looking for an AI Engineer to guide one or more of our high-performing AI engineering teams. In this role, you will be a hands-on leader, combining deep technical expertise with strong mentorship skills to drive the development of our cutting-edge agentic AI framework. You will be responsible for the technical direction, delivery, and quality of your team's work, ensuring that our AI solutions are well-architected, scalable, and robust. This is a critical role for a highly experienced AI engineer who is passionate about building innovative solutions and mentoring a team of talented engineers. You will be at the heart of our AI initiatives, ensuring that we maintain engineering excellence while delivering impactful products.

This role is eligible for our Flex Persona for candidates local to our Boston, MA office.

What You’ll Do

• Provide Technical Leadership: Guide and mentor a team of AI Engineers, ensuring adherence to architectural best practices, coding standards, and engineering excellence.
• Oversee Solution Design: Lead the detailed technical design and implementation of complex AI agent components, Generative AI integrations, and the underlying infrastructure.
• Drive Team Delivery: Collaborate closely with Product Owners to refine technical requirements, estimate efforts, and ensure the timely and high-quality delivery of AI features.
• Ensure Code Quality: Establish and enforce rigorous code review processes to ensure code quality, security, and maintainability.
• Solve Complex Technical Problems: Serve as the primary technical escalation point for your team, troubleshooting complex issues and guiding resolutions.
• Mentor and Develop Talent: Actively coach and mentor AI Engineers, helping them grow their technical skills and understanding of agentic architectures.
• Evaluate New Technologies: Assess new tools, libraries, and frameworks that can improve your team's efficiency and capabilities.

What You’ll Bring

• A Bachelor's degree in Computer Science, Technology, or a related field.
• 1-3+ years of hands-on experience in machine learning and deep learning frameworks such as TensorFlow, PyTorch, and scikit-learn.
• 1+ years of hands-on expertise in developing agentic solutions, with strong knowledge of cloud services (AWS, Azure, Google Cloud) and MLOps tools (like Docker and Kubernetes).
• Proven experience overseeing the technical design and implementation of complex AI agent components.
• Hands-on experience designing and developing AI agents that leverage Retrieval Augmented Generation (RAG) architectures and fine-tuning techniques.
• Proven expertise in managing the performance, scalability, and reliability of AI models in production.
• Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Demonstrated experience conducting code reviews, leading knowledge-sharing sessions, and making critical decisions on technologies and frameworks.

What Will Make You Stand Out

• Experience in Linux/Unix scripting.
• Experience working with multiple cloud platforms (AWS, GCP, Azure).
• Solution Architect Associate certifications, preferably in GCP or AWS.
• Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above.

Salary and Benefits

• Salary Range: $140,310.00 - $171,490.00.
• Variable pay eligible.
• Paid time off.
• Medical/dental/vision insurance.
• 401(k).
• A suite of well-being benefits to eligible employees.

Location

Boston, MA office. This role is eligible for our Flex Persona for candidates local to our Boston, MA office.

Contract type

Full time

Why Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates from coming our way, and we are committed to supporting you.

We encourage you to bring us your true colors, your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

Our Commitment to You

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success.

We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path.

We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts and Diversity

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

Additional Company Information

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans.

Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

For more information on how we work and support that work/life balance visit our "How We Work" Page.