AI Product Owner

Blue Cross and Blue Shield of Massachusetts Inc.; Boston (MA); On-site; USD 111,960 - 136,840; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental and vision insurance

401(k) plan

Well-being benefits

Job summary

Blue Cross and Blue Shield of Massachusetts Inc. is seeking a Senior AI Product Owner in Boston, MA, to provide technical leadership for AI engineering teams. The ideal candidate will have a strong background in machine learning and experience with cloud services. This role involves guiding development, overseeing solution design, and ensuring high-quality delivery of AI products.

The company offers a comprehensive benefits package, including medical, dental, vision insurance, and a 401(k). Salary range is between $111,960 and $136,840.

Qualifications

• 1-3+ years of hands-on experience in machine learning and deep learning frameworks.
• 1+ years of hands-on expertise in developing agentic solutions with cloud services.
• Proven experience overseeing the technical design of complex AI components.

Responsibilities

• Guide and mentor AI engineering teams in best practices.
• Lead technical design and implementation of AI solutions.
• Collaborate with product owners for timely delivery of AI features.

Skills

Hands-on experience in machine learning

Expertise in deep learning frameworks

Capability in developing agentic solutions

Strong communication skills

Education

Bachelor's degree in computer science or related field

Tools

TensorFlow

PyTorch

scikit-learn

Docker

Kubernetes

Job description

About the Role

Blue Cross Blue Shield of Massachusetts is looking for a Senior AI Product Owner to guide one or more of our high-performing AI engineering teams. In this role, you will be a hands-on leader, combining deep technical expertise with strong mentorship skills to drive the development of our cutting-edge agentic AI framework. You will be responsible for the technical direction, delivery, and quality of your team's work, ensuring that our AI solutions are well-architected, scalable, and robust. This is a critical role for a highly experienced AI engineer who is passionate about building innovative solutions and mentoring a team of talented engineers. You will be at the heart of our AI initiatives, ensuring that we maintain engineering excellence while delivering impactful products.

What You’ll Do

• Provide Technical Leadership: Guide and mentor a team of AI engineers, ensuring adherence to architectural best practices, coding standards, and engineering excellence.
• Oversee Solution Design: Lead the detailed technical design and implementation of complex AI agent components, generative AI integrations, and the underlying infrastructure.
• Drive Team Delivery: Collaborate closely with product owners to refine technical requirements, estimate efforts, and ensure the timely and high-quality delivery of AI features.
• Ensure Code Quality: Establish and enforce rigorous code review processes to ensure code quality, security, and maintainability.
• Solve Complex Technical Problems: Serve as the primary technical escalation point for your team, troubleshooting complex issues and guiding resolutions.
• Mentor and Develop Talent: Actively coach and mentor AI engineers, helping them grow their technical skills and understanding of agentic architectures.
• Evaluate New Technologies: Assess new tools, libraries, and frameworks that can improve your team's efficiency and capabilities.

Required Qualifications

• A bachelor’s degree in computer science, technology, or a related field.
• 1-3+ years of hands-on experience in machine learning and deep learning frameworks such as TensorFlow, PyTorch, and scikit-learn.
• 1+ years of hands-on expertise in developing agentic solutions, with strong knowledge of cloud services (AWS, Azure, Google Cloud) and MLOps tools (Docker, Kubernetes).
• Proven experience overseeing the technical design and implementation of complex AI agent components.
• Hands-on experience designing and developing AI agents that leverage retrieval-augmented generation architectures and fine-tuning techniques.
• Proven expertise in managing the performance, scalability, and reliability of AI models in production.
• Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Demonstrated experience conducting code reviews, leading knowledge-sharing sessions, and making critical decisions on technologies and frameworks.

Preferred Qualifications

• Experience in Linux/Unix scripting.
• Experience working with multiple cloud platforms (AWS, GCP, Azure).
• Solution Architect Associate certifications, preferably in GCP or AWS.

Minimum Education Requirements

High school degree or equivalent required unless otherwise noted above.

Location

Boston, MA (eligible for Flex Persona for candidates local to our Boston office)

Salary

Salary Range: $111,960.00 - $136,840.00

Benefits

We offer a comprehensive benefits package including paid time off, medical, dental, and vision insurance, 401(k), and a suite of well-being benefits to eligible employees. This job is also eligible for variable pay.

EEO Statement

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer – veterans, disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or expression, or any other characteristics protected by law. Blue Cross Blue Shield of Massachusetts will not discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with Blue Cross Blue Shield of Massachusetts’s legal duty to provide information.