AI Enablement Senior Analyst

Brown Brothers Harriman & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Profit sharing

Professional development opportunities

Job summary

Brown Brothers Harriman (BBH) seeks an AI Enablement Senior Analyst to scale AI as a core operating capability across Capital Partners. You will translate capabilities into practical guidance, learning materials, and adoption support, aligning with governance and responsible AI principles.

In this role you’ll lead workshops, develop playbooks, onboarding materials, and knowledge assets; coordinate with product releases and readiness plans; gather feedback and monitor adoption to sustain impact

Qualifications

• 5+ years of relevant work experience in enablement, training, or adoption of new tools.
• Experience coordinating跨-functional stakeholders and driving processes to completion.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Deliver AI enablement through workshops, onboarding, and self-service resources.
• Create playbooks, prompts, FAQs, and onboarding materials using approved templates.
• Capture adoption feedback and monitor usage to inform improvements.

Skills

AI enablement

Stakeholder coordination

Project management

Change management

Communication

Tools

AI tools

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Role Summary

The Capital Partners (CP) Artificial Intelligence (AI) Enablement Senior Analyst will support efforts to scale AI as a core operating capability across the Capital Partners business. Working under the leadership of the CP AI Design & Enablement & Adoption Lead, this role will support the rollout of CP's AI strategy by translating approved AI capabilities into practical, role-relevant guidance, learning materials, and adoption support. The role will help employees effectively integrate approved AI tools into their day-to-day work, ensuring usage is aligned with established business processes, responsible AI principles, and applicable governance requirements. This role will play a key part in coordinating working sessions, supporting program execution, managing follow-through across enablement activities, supporting AI onboarding, maintaining enablement and knowledge assets, gathering structured user feedback, and fostering sustained adoption and localized innovation.

1. AI Use Case Pilots and Deployment

• Deliver role-relevant AI enablement through workshops, onboarding sessions, demonstrations, and self-service learning resources.
• Translate approved AI capabilities, workflow patterns, and responsible-use expectations into simple guidance that employees can apply in daily work.
• Coordinate enablement activities with product releases, communications, change plans, working sessions, and business-readiness milestones.
• Help accelerate ROI-driven AI use cases, ensuring initiatives progress from pilot to production-ready solutions with measurable business outcomes.
• Ensure adoption efforts are coordinated with enablement, change, communication, and readiness plans.
• Support the rollout of AI tools across CP teams, establishing a foundation for sustained adoption, behavioral change, and scalable processes.
• Design and deliver practical, role-relevant AI enablement programs that help employees understand how and when to use AI within existing workflows.
• Help maintain the Capital Partners AI Use Case Inventory.
• Support process mapping and future-state process design discussions, helping business partners identify where approved AI capabilities can improve workflow effectiveness, reduce friction, or support better business outcomes.

2. Knowledge Assets & Adoption Support

• Develop and maintain scalable playbooks, prompt patterns, quick-start guides, FAQs, examples, and onboarding materials using approved templates and terminology.
• Partner with content owners and Knowledge Management to publish current, discoverable materials and retire outdated or duplicative guidance.
• Provide first-line adoption support by answering common questions with approved materials, directing users to established resources, and escalating unresolved items.
• Proactively identify roadblocks, raise risks or delays early, and suggest practical options to keep enablement activities moving forward.

3. Feedback, Insights & Continuous Improvement

• Capture adoption feedback, user questions, friction points, training needs, and content gaps using established intake and documentation methods.
• Help compile insights and recurring themes to inform enablement updates, support plans, retrospectives, process improvements, and continuous improvement.
• Use only approved tools, data sources, templates, and channels, and escalates suspected content, access, data-handling, or usage concerns through established processes.
• Monitor usage and adoption metrics, gather feedback, and recommend course corrections based on business value and user experience.

Relevant Knowledge & Exposure

• 5+ years of relevant work experience, with demonstrated ability to manage workstreams, coordinate stakeholders, and drive processes to completion.
• Experience supporting enablement, training, change management, process improvement, or adoption of new tools.
• Strong organizational and process management skills, with attention to detail and a demonstrated ability to keep multiple activities on track.
• Strong multitasking skills, with the ability to prioritize competing workstreams, manage shifting timelines, and follow through without losing detail.
• Strong communication skills; able to explain complex concepts clearly.
• Comfortable working with stakeholders across business and technology.
• Working knowledge of AI-enabled productivity tools, data concepts, business processes, and technology-enabled ways of working; deep technical AI expertise is not required.
• Proactive and creative mindset, with the confidence to ask for help, elevate when work is off track, and suggest practical ways to resolve roadblocks.
• Experience in regulated or complex environments preferred.
• Skilled at facilitating discussions and engaging cross-functional stakeholders.
• Exposure to process mapping, workflow design or redesign, business analysis, or transformation initiatives is preferred.

Salary Range

NY: $90,000 - $130,000 base salary + annual bonus opportunity BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management.

Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges.

Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas.

BBHers can pick up the phone and call any colleague, and they are happy to help.

Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.

As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

We believe our success starts with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.