AI Enablement and Practice Support Specialist

Traveling Coaches; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Performance bonuses

Health and disability insurance

Vision insurance

401k matching

Flex plan for medical and childcare

Job summary

Traveling Coaches seeks a Practice Group Support Specialist to embed operational and technology resources within assigned Practice Groups, helping attorneys optimize workflows, adopt AI-enabled tools, and improve day-to-day legal work. The role requires practical legal operations experience and credibility within a law firm, with comfort using generative AI platforms such as Claude.

You will collaborate with IT, KM, and innovation teams to standardize workflows and provide hands-on enablement to

Qualifications

• 3–7 years of experience in a law firm or legal services environment.
• Experience supporting or training users on technology platforms and workflows.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Experience with generative AI platforms such as Claude, ChatGPT, or legal AI applications.
• Familiarity with document management systems and legal research tools.

Responsibilities

• Champion responsible use of AI tools within legal workflows.
• Help attorneys identify AI use cases for drafting, research, and organization.
• Develop practical prompting strategies and templates.
• Provide hands-on enablement and user coaching.
• Identify opportunities to standardize legal workflows and improve operational consistency.
• Partner with IT, KM, and leadership on operational initiatives.

Skills

Legal workflows

Communication

Relationship building

Training users

Change management

Analytical thinking

Education

Bachelor’s degree or equivalent professional experience

Tools

Claude

ChatGPT

Document management systems

Job description

Do you enjoy problem-solving, developing people, and achieving high marks of customer satisfaction? Do you enjoy switching from one project or task to another in seamless transition? Are you able to work with a variety of people, rebound from criticism, and keep your eyes fixed on the target, knowing you need the people around you to share the vision to do so? Do you value precision and consistency?

We are looking for someone who has the following characteristics:

The ideal candidate is someone who understands how legal work actually gets done and can credibly engage with attorneys and legal staff on workflow challenges. They are naturally curious about AI and emerging technology, comfortable experimenting with new tools, and motivated by helping others work more efficiently. They combine practical legal experience with strong interpersonal skills and a service-oriented mindset.

Position Summary

The Practice Group Support Specialist serves as an embedded operational and technology resource within assigned Practice Groups (PGs), helping attorneys and legal professionals optimize workflows, adopt AI-enabled tools, and improve day-to-day execution of legal work. This role bridges legal practice knowledge with technology enablement, process improvement, and user support.

Unlike a traditional trainer, this position requires practical legal operations experience and credibility within a law firm environment. The ideal candidate will have a background as a paralegal, legal operations specialist, litigation support professional, or similar legal support role, combined with strong aptitude for emerging legal technology and AI platforms such as Claude and other generative AI tools.

This individual will work closely with attorneys, practice leadership, IT, KM, and innovation teams to identify opportunities for improved efficiency, support adoption of legal technology solutions, standardize workflows, and provide hands‑on enablement tailored to the needs of each Practice Group.

AI & Legal Technology Enablement

• Champion the responsible use of AI tools, including Claude and other approved generative AI platforms, within legal workflows.
• Help attorneys and staff identify appropriate use cases for AI in drafting, summarization, research preparation, matter organization, knowledge retrieval, and administrative efficiency.
• Develop practical prompting strategies, templates, and best practices tailored to legal work.
• Support evaluation and rollout of new legal technology solutions and AI-enabled tools.
• Assist users in troubleshooting workflow and adoption challenges.

Embedded Practice Group Support

• Serve as the primary operational and technology support resource for assigned Practice Groups.
• Build strong working relationships with attorneys, paralegals, and administrative staff to understand practice-specific workflows and pain points.
• Observe legal work processes and recommend improvements that enhance efficiency, consistency, and quality.
• Provide high-touch, day-to-day support for legal technology adoption and workflow optimization.

Training & User Enablement

• Deliver informal and structured training sessions focused on practical application of tools and workflows.
• Create user guides, quick-reference materials, process documentation, and best-practice resources.
• Provide individualized coaching and “at-the-desk” support for attorneys and legal staff.
• Reinforce change management initiatives through continuous engagement and follow-up.

Process Improvement & Operational Support

• Identify opportunities to standardize legal workflows and improve operational consistency across Practice Groups.
• Assist in documenting and refining procedures related to matter management, document workflows, collaboration tools, and AI utilization.
• Partner with Innovation, Knowledge Management, IT, and Practice Group leadership on operational initiatives.
• Gather user feedback and communicate enhancement opportunities to internal stakeholders.
• Promote responsible and compliant use of AI and legal technologies in accordance with firm policies and client confidentiality requirements.
• Support adherence to information governance, data security, and ethical guidelines related to AI-enabled legal work.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3–7 years of experience in a law firm or legal services environment.
• Prior experience as a paralegal, legal operations specialist, litigation support analyst, legal assistant, or similar legal support role.
• Working knowledge of legal workflows, attorney support needs, and law firm operations.
• Experience supporting or training users on technology platforms and workflows.
• Experience working with generative AI platforms such as Claude, ChatGPT, or legal AI applications.
• Familiarity with document management systems, legal research tools, collaboration platforms, and workflow technologies.
• Excellent communication and relationship-building skills.
• Ability to translate technical concepts into practical, user-friendly guidance.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Strong interest in legal technology, and process optimization.
• Experience in legal innovation, knowledge management, legal operations, or practice support functions.
• Familiarity with legal research tools
• Change management or process improvement experience.
• Experience supporting multiple practice groups or business units.

Core Competencies

• Legal Workflow Knowledge
• Relationship Management
• User Enablement & Coaching
• Process Improvement
• Change Management
• Analytical Thinking
• Communication & Influence
• Operational Execution
• Problem Solving

Your Compensation and Benefits

• Variable income includes base salary plus performance bonuses
• Employer-paid medical, telehealth, dental, life, short and long-term disability insurance
• Voluntary vision and additional life coverages available
• Employer matching 401k retirement plan
• Flex Plan for medical and childcare expense savings
• 9 ½ Paid Holidays (including a floating holiday)
• Performance-based Incentive Plan

Culture and Additional Benefits

• Recognized in Dallas Business Journal’s Best Places to Work
• Primarily virtual setting with opportunities for in-person and virtual social gatherings
• Annual charitable contribution matching to charity of your choice
• We are committed to a diverse workplace and to supporting our staff with ongoing career development opportunities