AI Enablement Analyst

Cravath, Swaine & Moore LLP; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Cravath, Swaine & Moore LLP is seeking an AI Enablement Analyst in New York. The role focuses on owning core AI legal applications, triaging attorney inquiries, and guiding adoption across IT, KM, Security, and other teams.

The ideal candidate will have a legal-services background, strong IT and communication skills, and the ability to operate in a fast-paced, hybrid work environment. Salary ranges are provided with bonuses and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years’ experience in a professional services environment.
• General IT, networking and software knowledge.
• Proficiency in Microsoft Office and similar productivity tools.
• Experience in Legal, Financial or Technology Consulting industries preferred.
• Knowledge of legal industry software applications such as document management, knowledge management, document review, contract analysis, enterprise search, etc.

Responsibilities

• Owns the Firm’s core AI legal applications, with secondary responsibility for other enterprise AI tools.
• Serves as the primary point of contact for attorney inquiries about core AI legal applications — triaging questions, troubleshooting usage issues, and escalating to the vendor or internal teams as needed.
• Stays current on product releases, feature launches, and licensing changes, and translate what’s new into clear guidance for attorneys and firm leadership.
• Partners with IT, KM, Innovation, Security, Risk, and business stakeholders on adoption and use-case development.
• Coordinates testing and rollout of new features, integrations, and workflows.
• Tracks usage, adoption, feedback, and business value, and identify opportunities to improve return on investment.
• Maintains governance, documentation, policies, training materials, and support processes.
• Serves as a point of coordination with vendors, including issue management, meetings, and follow-up on open items.
• Supports evaluation of integrations with document systems, knowledge tools, Microsoft 365, and other firm platforms.
• Assists with communications, demos, and user enablement to drive responsible adoption.
• Identifies emerging AI tools and capabilities relevant to legal practice and firm operations; and
• Performs other duties as assigned.

Skills

IT systems knowledge

Microsoft Office proficiency

Communication skills

Problem solving

Time management

Teamwork

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Document management systems

Knowledge management systems

Contract analysis tools

Job description

RESPONSIBILITIES

What an AI Enablement Analyst does at Cravath:

• Owns the Firm’s core AI legal applications, with secondary responsibility for other enterprise AI tools;


• Serves as the primary point of contact for attorney inquiries about core AI legal applications — triaging questions, troubleshooting usage issues, and escalating to the vendor or internal teams as needed;


• Stays current on product releases, feature launches, and licensing changes, and translate what's new into clear guidance for attorneys and firm leadership;


• Partners with IT, KM, Innovation, Security, Risk, and business stakeholders on adoption and use-case development;


• Coordinates testing and rollout of new features, integrations, and workflows;


• Tracks usage, adoption, feedback, and business value, and identify opportunities to improve return on investment;


• Maintains governance, documentation, policies, training materials, and support processes;


• Serves as a point of coordination with vendors, including issue management, meetings, and follow-up on open items;


• Supports evaluation of integrations with document systems, knowledge tools, Microsoft 365, and other firm platforms;


• Assists with communications, demos, and user enablement to drive responsible adoption;


• Identifies emerging AI tools and capabilities relevant to legal practice and firm operations; and


• Performs other duties as assigned.

QUALIFICATIONS

Let’s talk if you have the following education, experience, and knowledge:

• A Bachelor’s degree or equivalent work experience;


• Minimum 2 years’ experience in a professional services environment;


• A general understanding of IT systems, networking and computer software;


• Proficiency in Microsoft Office and similar productivity tools;


• Experience in Legal, Financial or Technology Consulting industries preferred;


• Knowledge of Legal industry-specific software applications preferred, such as: document management, knowledge management, document review, contract analysis, enterprise search, time tracking, etc.);


• Strong communication, problem solving, time management, and teamwork skills;


• Ability to manage priorities and adjust projects based on customer or management feedback;


• Creativity, enthusiasm, strong analytical skills and eagerness to take on responsibility and learn new skills;


• Ability to excel in a fast-paced, dynamic, 24x7 technology department; and


• Ability to work additional hours, as needed.

This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change. The estimated salary range for this position is $120,000 to $140,000. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.