AI-Enabled Legal Research & Support Specialist

RELX International; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

RELX International, via LexisNexis Legal & Professional, seeks an AI-Enabled Research Support Specialist in the United States. You will blend expert research with customer support to help clients leverage Lexis+ AI for research, writing, and decision-making.

You will demonstrate AI-enabled capabilities, synthesize data, and deliver high-quality insights while maintaining data integrity and ethical AI practices. The role emphasizes strong communication and collaboration with clients.

Qualifications

• Qualified in law with an LLB or equivalent.
• Experience in legal, financial, or news research or customer support.
• Experience using Lexis Advance, Lexis+, or Lexis+ AI.
• Familiarity with AI drafting, summarization, and research technologies.
• Excellent verbal and written communication; able to translate AI concepts for non-technical users.
• Strong multitasking and analytical abilities; manage multiple inquiries.
• Proficient PC skills; Windows OS, Microsoft Office, and web browsers; 40 WPM typing.

Responsibilities

• Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools.
• Use generative AI to synthesize, summarize, and analyze complex data sets, delivering timely, accurate insights.
• Engage directly with customers through phone, chat, and email to resolve inquiries and demonstrate AI tools in real time.
• Showcase how AI drafting features can accelerate workflows - such as generating case summaries, client memos, and analytical reports.
• Partner with clients to co-create AI-enhanced outputs, building confidence in responsible AI adoption.
• Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment.
• Act as a customer advocate, reporting feedback and identifying opportunities for AI-driven enhancements to products and processes.
• Maintain the highest standards of data integrity, accuracy, and transparency when using AI tools.

Skills

Experience in research or customer

Excellent communication

Explain AI concepts to non-technical

Education

LLB or equivalent

Tools

Lexis Advance

Lexis+

Lexis+ AI

Job description

RELX International, via LexisNexis Legal & Professional, seeks an AI-Enabled Research Support Specialist in the United States. You will blend expert research with customer support to help clients leverage Lexis+ AI for research, writing, and decision-making.

You will demonstrate AI-enabled capabilities, synthesize data, and deliver high-quality insights while maintaining data integrity and ethical AI practices. The role emphasizes strong communication and collaboration with clients.