AI-Driven Success Advisor for Strategic Clients

Pigment; San Francisco (CA); Hybrid; USD 170,000 - 190,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision insurance

Generous time off & parental leave

Flexible working hours

Office in major cities (New York, San,

Job summary

Pigment, the AI-powered platform for business planning, is seeking a Success Advisory professional. You will serve as a trusted advisor to strategic clients, guiding them on best practices and AI-enabled capabilities across finance and operations.

You will partner with Customer Success to align roadmaps, perform AI-assisted workspace audits, and deliver AI-augmented delivery modules with high quality standards.

Qualifications

• Bachelor's Degree or equivalent practical experience.
• 6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory.
• Ease and credibility with clients, from platform admins to C-suite.
• A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context.
• Track record leading several parallel projects across internal and external stakeholders.
• EPM modeling experience (or a strong appetite to go deep on it fast).
• Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce).
• Comfort with data analysis, data flows and connections (SQL, APIs).

Responsibilities

• Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts.
• Partner with Customer Success to build strategies aligned to each client's roadmap and challenges.
• Run workspace audits — and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster.
• Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality.
• Collaborate with Product & R&D to surface opportunities for platform enhancement.

Skills

AI curiosity

Project leadership

Client credibility

Education

Bachelor's degree or equivalent

Tools

SQL

APIs

Job description

Pigment, the AI-powered platform for business planning, is seeking a Success Advisory professional. You will serve as a trusted advisor to strategic clients, guiding them on best practices and AI-enabled capabilities across finance and operations.

You will partner with Customer Success to align roadmaps, perform AI-assisted workspace audits, and deliver AI-augmented delivery modules with high quality standards.