AI-Driven Software Support Specialist

Harris Computer

United States

Remote

USD 65,000 - 75,000

Full time

14 days+

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Job summary

Harris Computer is seeking a Technical Support Specialist to provide frontline technical phone support, document customer communications in Team Support, and collaborate with engineering teams to resolve issues efficiently. The role emphasizes diagnosing software issues, installing product applications and integrated third-party apps, and training on a variety of software.

You will drive automation opportunities and work across Support, Development, Professional Services, and Product Management

Qualifications

1–2 years customer service experience in a technical environment (required).
Experience with or as a vendor for local government tax appraisal, assessment, and collection groups is a plus.
Familiarity with using CRM platforms to document all customer communication.
History of use with Microsoft 365, Teams, and VOIP systems preferred.
Ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and productivity.
Ability to identify customer business challenges and communicate automation or AI-driven solutions.
Proven ability to build trusted relationships with customers through active listening and professionalism.
Ability to analyze customer workflows and identify repetitive tasks for automation.
Strong organizational skills and attention to detail.
Commitment to continuous learning and adopting emerging technologies.
Ability to collaborate across Support, Development, Professional Services, and Product Management teams.

Responsibilities

Technical phonesupport to customers.
Documentation of all customer communication through internal ticketing system, Team Support.
Diagnosing software issues and bugs and coordinating fixes with technical teams.
Installing and updating product applications and integrated third-party apps and/or databases.
Learning, understanding, implementing, and training on a variety of software applications.
Identification and communication of additional revenue streams/opportunities.
Providing regular status reports and progress to the Manager of Support Services.