AI-Driven Product Manager, Customer Experience

Fullbay; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Fullbay is seeking a Product Manager - Customer Experience to define and align end-to-end customer journeys across Repair, Parts, Financials, and other domains. You will guide cross-domain collaboration among Product Owners, Engineering, Design, and business stakeholders to deliver cohesive experiences tailored to user roles within the Fullbay ecosystem.

You will translate customer needs and market insights into clear product directions, balancing near-term wins with long-term experience

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field (or equivalent practical experience).
• 3-5 years in Product Management or related SaaS/tech role.
• Experience owning or contributing to product roadmaps and leading cross-functional initiatives.
• Experience conducting customer research and using data to inform decisions.
• Exposure to AI-enabled products or willingness to adopt AI workflows.
• Experience in automotive, fleet, or commercial repair industries is valuable.
• Experience working with engineering teams in Agile environments.

Responsibilities

• Own and maintain the roadmap for cross-domain customer experience initiatives.
• Define short-term and long-term priorities based on customer needs and market conditions.
• Collaborate with Product Owners, Engineering, and Design to align backlogs with strategic intent.
• Translate customer needs and market insights into clear product direction.
• Balance near-term improvements with longer-term experience evolution for consistency.

Skills

Strategic roadmapping

Data fluency

Customer research

Cross-team influence

Business acumen

Clear communication

Lean & Agile delivery

AI-enabled mindset

Education

Bachelor's degree in Business/CS or related field

Job description

Fullbay is seeking a Product Manager - Customer Experience to define and align end-to-end customer journeys across Repair, Parts, Financials, and other domains. You will guide cross-domain collaboration among Product Owners, Engineering, Design, and business stakeholders to deliver cohesive experiences tailored to user roles within the Fullbay ecosystem.

You will translate customer needs and market insights into clear product directions, balancing near-term wins with long-term experience