AI-Driven IT Service Management Leader

Accenture; San Francisco (CA); On-site; USD 163,000 - 414,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays & time off

Job summary

Accenture in California seeks a Modern Service Management Lead to own IT service excellence and the operating model for automated, AI-augmented ITSM delivery. You will bridge governance with reinvention and lead cross-functional programs at the CIO level.

The role requires 10+ years in IT service management or tech consulting, senior leadership, and a track record of transforming service delivery using ITIL governance and modern tooling. Travel may be 25%–100%.

Qualifications

• 10+ years in IT service management or technology consulting.
• Senior leadership with accountability for service models and tooling governance.

Responsibilities

• Own IT Service Excellence end-to-end, defining the target operating model and service standards.
• Lead the integration of agentic AI into ITSM workflows and autonomous incident triage.
• Sell and shape transformation programs at the CIO level and present business cases.
• Maintain accountability for commercial and delivery performance of engagements.

Skills

ITIL Governance

Automation & AIOps

Operating Model Design

Executive Leadership

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Accenture in California seeks a Modern Service Management Lead to own IT service excellence and the operating model for automated, AI-augmented ITSM delivery. You will bridge governance with reinvention and lead cross-functional programs at the CIO level.

The role requires 10+ years in IT service management or tech consulting, senior leadership, and a track record of transforming service delivery using ITIL governance and modern tooling. Travel may be 25%–100%.