AI-Driven IT Partner for Customer Support Excellence

Honeywell Aerospace US LLC in; Phoenix (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

Honeywell Aerospace US LLC in Phoenix seeks a Senior IT Business Partner (Finance) to align IT roadmaps with financial and customer support priorities, shaping digital and AI-enabled opportunities while delivering secure, scalable solutions that improve customer experience and operation performance.

The role requires leadership across IT, data, cybersecurity, and delivery teams, strong stakeholder management, and the ability to translate business needs into measurable outcomes, with proficiency

Qualifications

• Bachelor's degree in IT, CS, Business, or related field.
• Experience in IT business partnership and customer support tech.
• Strong stakeholder management and communication skills.
• Ability to translate business needs into technology requirements and roadmaps.
• Familiarity with AI opportunities and enterprise security.

Responsibilities

• Partner with Customer Support leaders to translate priorities into tech roadmaps.
• Serve as single point of accountability between business and IT delivery.
• Drive improvements across contact center, CRM, portals, knowledge bases, and workflows.
• Identify automation and AI use cases to improve support quality.
• Ensure solutions meet security, compliance, scalability, usability, and supportability.
• Support change management, adoption, and training.
• Track KPIs and outcomes; drive continuous improvement.

Skills

IT Business Partner

Business Relationship Mgmt

Customer Support Tech

Digital Transformation

Product Ownership

Program Delivery

Executive Stakeholder Mgmt

Communication

Facilitation

Problem Solving

Education

Bachelor's degree

Tools

CRM

ITSM

Workflow Automation

Knowledge Management

Job description

Honeywell Aerospace US LLC in Phoenix seeks a Senior IT Business Partner (Finance) to align IT roadmaps with financial and customer support priorities, shaping digital and AI-enabled opportunities while delivering secure, scalable solutions that improve customer experience and operation performance.

The role requires leadership across IT, data, cybersecurity, and delivery teams, strong stakeholder management, and the ability to translate business needs into measurable outcomes, with proficiency