AI-Driven Help Desk Manager — Remote

CorVel; Portland (OR); Remoto; USD 70.000 - 117.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work eligible

Benefits package

Competitive salary

Descrizione del lavoro

CorVel in the United States is seeking a Help Desk Manager to lead the 24/7 National Help Desk, delivering high-quality tier-one support across channels and driving service excellence.

This remote role requires hands-on leadership, AI adoption, automation, and knowledge management to improve efficiency and customer experience. You will monitor ServiceNow queues, mentor staff, and align operations with SLAs.

Descrizione del lavoro

CorVel in the United States is seeking a Help Desk Manager to lead the 24/7 National Help Desk, delivering high-quality tier-one support across channels and driving service excellence.

This remote role requires hands-on leadership, AI adoption, automation, and knowledge management to improve efficiency and customer experience. You will monitor ServiceNow queues, mentor staff, and align operations with SLAs.