AI-Driven CX Optimization Leader

Bamboohr17; Utah; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health insurance

401k plans with up to 6% company match

Generous leave policies

Job summary

BambooHR is seeking a CX Digital Optimization Analyst to enhance the effectiveness of AI-assisted service experiences. This hybrid role based in Utah involves collaboration with multiple teams to address performance issues and improve customer outcomes.

Ideal candidates need 5+ years of relevant experience and must possess strong analytical and communication skills. The position offers a vibrant company culture with competitive benefits.

Qualifications

• 5+ years of experience in customer experience operations or related fields.
• Experience in diagnosing complex system behaviors and driving measurable improvements.
• Strong stakeholder management and cross-functional collaboration abilities.

Responsibilities

• Evaluate AI service experiences to identify performance issues.
• Develop and execute test plans for AI capabilities.
• Track key performance indicators and recommend improvements.

Skills

Customer experience optimization

Analytical skills

Cross-functional collaboration

AI systems knowledge

Problem-solving

Education

Bachelor's degree or equivalent practical experience

Job description

BambooHR is seeking a CX Digital Optimization Analyst to enhance the effectiveness of AI-assisted service experiences. This hybrid role based in Utah involves collaboration with multiple teams to address performance issues and improve customer outcomes.

Ideal candidates need 5+ years of relevant experience and must possess strong analytical and communication skills. The position offers a vibrant company culture with competitive benefits.