AI-Driven Customer Growth & Lifecycle Director

Pendo.io; New York (NY); Hybrid; USD 190,000 - 220,000; Full time

Benefits offered by this job

Strong 401(k) match

Equity options

Flexible time off

Job summary

Pendo.io is seeking a Director of Customer Growth & Lifecycle to lead customer engagement strategies and team development. This role focuses on building effective customer journeys and driving product adoption.

The ideal candidate has 7+ years in growth marketing within SaaS, strong analytics skills, and a passion for utilizing AI tools. Pendo emphasizes a hybrid work culture, valuing diverse perspectives, and offers competitive compensation, including benefits like equity and flexible time off.

Qualifications

• 7+ years of experience in product growth or lifecycle design.
• Experience in a product-led SaaS company.
• Strong data analysis skills.
• Hands-on experience with experimentation.

Responsibilities

• Own the customer lifecycle from first login to fully embedded user.
• Use analytics to identify user value and drop-off points.
• Lead a team of Adoption Managers.

Skills

Product Growth

Lifecycle Design

Growth Marketing

Data Fluency

Team Leadership

Tools

Pendo

AI Tools

Job description

Pendo.io is seeking a Director of Customer Growth & Lifecycle to lead customer engagement strategies and team development. This role focuses on building effective customer journeys and driving product adoption.

The ideal candidate has 7+ years in growth marketing within SaaS, strong analytics skills, and a passion for utilizing AI tools. Pendo emphasizes a hybrid work culture, valuing diverse perspectives, and offers competitive compensation, including benefits like equity and flexible time off.