AI-Driven Cloud Support Engineer

Nrg Bluewater Wind; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

NRG Energy is seeking a Support Engineer to monitor and triage production issues across customer-facing digital platforms and energy market systems. This early-career IT role offers exposure to cloud operations, incident management, automation, and AI-assisted operations.

You will work with monitoring tools, contribute to runbooks, and participate in on-call rotations in a 24x7 environment while developing practical skills in troubleshooting and scripting.

Qualifications

• 0-2 years of IT Operations, NOC, Help Desk, Application Support, or related role.
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or related field.
• Basic understanding of web applications, APIs, databases, and cloud technologies.
• Familiarity with SQL and basic Python or Bash scripting.
• Experience with monitoring tools, ticketing systems, or log analysis platforms is a plus.
• Strong communication, analytical, and problem‑solving skills.
• Interest in AI, automation, and modern operational practices.
• Uses AI assistants to accelerate troubleshooting and script development.
• Follows AI‑guided troubleshooting and runbook workflows.
• Learns prompt engineering techniques for log analysis and incident triage.
• Understands the fundamentals of AI‑assisted and agentic operations.

Responsibilities

• Monitor application and infrastructure health using Dynatrace, CloudWatch, and operational dashboards.
• Manage incidents and service requests in ServiceNow with clear, accurate documentation.
• Perform initial troubleshooting of applications, APIs, databases, and batch processes.
• Escalate issues with supporting evidence, timeline notes, and structured findings.
• Participate in on-call support rotations in a 24x7 production support model.
• Use AI tools such as Claude Code, Copilot, and ChatGPT to assist with log analysis, scripting, and incident investigations.
• Contribute to improving support runbooks and operational processes.

Skills

IT Operations experience

Communication skills

Problem-solving

AI, automation interest

Monitoring & incident response

Scripting (Python/Bash)

Education

Bachelor’s degree in CS/IT/IS/SE/Cybersecurity or related field

Tools

Dynatrace

CloudWatch

ServiceNow

SQL

Python

Job description

NRG Energy is seeking a Support Engineer to monitor and triage production issues across customer-facing digital platforms and energy market systems. This early-career IT role offers exposure to cloud operations, incident management, automation, and AI-assisted operations.

You will work with monitoring tools, contribute to runbooks, and participate in on-call rotations in a 24x7 environment while developing practical skills in troubleshooting and scripting.