AI Deployment Strategist

Hazel; New York (NY); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

Equity 0.05–0.2%

Top-tier health, dental, vision

401(k)

Unlimited PTO

Hybrid in NYC

Customer travel

Job summary

Hazel is hiring in New York City or surrounding areas for a role that blends customer success, product enablement, and AI adoption at consumer brands. You will ensure customers extract maximum value from Hazel, translate requests into product features, and build internal tools to diagnose issues and measure performance.

You will visit customers onsite, own relationships post go-live, and help teams learn to work with an AI coworker.

Qualifications

• 2-5 years of experience in a customer-facing or technical role.
• Fast learner who can switch between stakeholders.
• Able to teach teams and explain complex concepts clearly.
• Comfort with data and spotting anomalies in numbers.
• Willing to travel for onsite customer work.

Responsibilities

• Implement Hazel’s AI into leading consumer brands and translate requests into features.
• Develop internal tools for diagnostics, alerts, and performance evaluation.
• Visit customers onsite, learn their business, and ensure Hazel fits daily workflows.
• Own post-go-live relationships and help resolve data or product misunderstandings.
• Create enablement content and training materials for client teams.

Skills

2-5 years experience

Fast learner

Ability to teach stakeholders

Data-driven mindset

SQL familiarity

Tools

SQL

Job description

About Hazel

Hazel is the AI coworker for consumer brands. We connect to a brand's live data — Shopify, Klaviyo, Amazon, Meta, and dozens of others — and turn it into a teammate operators talk to every day. Ask "why did repeat purchase rate drop last week?" and 30 seconds later you get an answer, cited from live data.

Hazel also takes action herself, proactively flagging issues and making changes directly in Shopify and the other systems she connects to, on the way to running full playbooks autonomously.

We’ve raised more than $2M, are rapidly scaling and serving some of the biggest consumer brands including Bogg Bag, Ultra, and OneSkin.

What you'll do

You’ll implement Hazel’s AI into the most successful brands in the world. Your responsibility is to ensure our customers succeed and get the most out of Hazel, and AI in general. You are on the front lines, and will need to turn customer requests into scoped product features for our engineering team.

You will also develop internal tools to help us diagnose issues, build alerts, and evaluate Hazel’s performance.

Beyond that:

• Visit customers in person, sit with their team, learn the business, connect their systems, and ensure Hazel is a key part of their daily workflows

• Own the relationship after go-live. You're the person they Slack when a number looks wrong, and the person who figures out whether it's the data, the product, or a misunderstanding about how they define the metric.

• Learn a brand’s metrics, jargon, and tribal knowledge quickly, and then help them teach it to Hazel.

• Build the enablement layer to scale your work. Course content, onboarding curriculum, and training materials that teach a brand's team how to work with an AI coworker.

• Turn what you see onsite into product feature requests for our engineering team.

You’ll work directly with our founders, and you’ll be educating VPs and operators at household name brands.

Who we're looking for

• 2-5 years of experience

• Extremely fast learners who can code switch between stakeholders.

• Ability to teach people from any background or experience, as well as in front of groups of 100+

• Comfortable with data as a user. You can spot a number that’s wrong and diagnose what’s going on.

• You’re a people person first, but you can also lead technical discussions.

• AI-pilled. You should be using AI daily in your current role or personal life.

• Willing to travel. Our largest customers will require time onsite.

• Nice to have: e-commerce/DTC or retail experience; comfort writing SQL.

You might be coming from:

• Consulting — implementation, technology, or digital transformation at a Big 4 or comparable firm

• A brand — you ran e-commerce, retention, merchandising, or analytics in-house

• AI enablement inside a brand — you drove AI adoption at a retailer or consumer company.

Comp & benefits

• $115-145K base

• 0.05-0.2% equity

• Top-tier health, dental, vision

• 401(k)

• Unlimited PTO

• Hybrid in NYC, plus customer travel

How we hire

• 15-min intro

• Founder call

• Case study

• Onsite