AI Data Program Manager, Marcom

Apple; Sunnyvale (CA); On-site; USD 207,000 - 373,000; Full time

Benefits offered by this job

Medical & dental benefits

Retirement benefits

Stock-based compensation

Job summary

Apple in Sunnyvale, California is seeking an AI Data Program Manager to drive strategy and execution for an enterprise AI-powered marketing intelligence platform. You will coordinate with ML engineers, data scientists, product managers, and creative teams to enable scalable, trusted insights across global Marcom initiatives.

The role emphasizes governance, adoption mechanisms, and delivery cadences, with KPIs for reliability, adoption velocity, and productivity gains across marketing workflows.

Qualifications

• 8+ years of technical program management, product operations, or related experience delivering complex software, data platform, or ML initiatives.
• Demonstrated track record of leading cross-functional technical programs spanning engineering, data science, product, and business teams.
• Strong working knowledge of platform architectures, API-driven workflows, data pipelines, and scalable software delivery lifecycles.
• Executive communication and stakeholder management with ability to translate constraints into decisions.

Responsibilities

• Manage the multi-phase program roadmap transitioning an internal conversational AI tool into a shared enterprise intelligence platform.
• Establish operating cadences, dependency tracking, and cross-functional decision forums across engineering, product, analytics, and design.
• Define standardized data intake pipelines and frameworks to ingest market research, telemetry, and domain knowledge.
• Partner with ML and Data Engineering to enforce standards for retrieval grounding, vector search, data provenance, and privacy.
• Define, instrument, and track KPIs reflecting system reliability, user adoption velocity, and productivity gains.
• Establish evaluation harnesses to benchmark output accuracy and citation integrity for executives.

Skills

Technical program management

Cross-functional leadership

Executive communication

Tools

APIs

Data pipelines

ML platforms

Job description

Sunnyvale, California, United States Marketing

Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences.Marcom is building an enterprise AI-powered intelligence platform that makes consumer research, analytics, and marketing insights actionable and accessible across global teams. The group operates at the intersection of creative strategy, machine learning engineering, and product operations to evolve standalone conversational AI tools into shared enterprise intelligence services. Key cross-functional collaborators include ML Engineers, Data Engineers, Analytics Leads, Researchers, Product Managers, and Creative teams.

Description

This AI Data Program Manager role drives the strategic roadmap, operational execution, and scale required to transition Marcom’s conversational AI platform into an enterprise shared intelligence service. Additionally, this role will partner with cross-functional technical and business leaders to establish delivery cadences, governance frameworks, and adoption mechanisms that maximize organizational productivity.

Responsibilities

• Manage the multi-phase program roadmap transitioning an internal conversational AI tool into a shared enterprise intelligence platform powering multiple downstream Marcom applications and automated workflows.
• Establish operating cadences, dependency tracking, and cross-functional decision-making forums across engineering, product management, analytics, consumer research, design, and creative teams.
• Define and operationalize standardized data intake pipelines and frameworks to ingest market research, telemetry, and domain knowledge efficiently and repeatedly.
• Partner with ML and Data Engineering teams to establish and enforce standards for retrieval grounding, vector search, data provenance, privacy compliance, and model output evaluation.
• Define, instrument, and track program-level key performance indicators (KPIs) reflecting system reliability, user adoption velocity, and quantifiable organizational productivity gains.
• Establish evaluation harnesses to benchmark output accuracy and citation integrity, ensuring platform outputs are defensible and trusted by executive creative and analytics leaders.
• Identify operational bottlenecks and technical risks across work streams, driving mitigation plans and alignment without direct hierarchical authority.

Minimum Qualifications

• 8+ years of technical program management, product operations, or related experience delivering complex software, data platform, or machine learning initiatives.
• Demonstrated track record of leading cross-functional technical programs spanning engineering, data science, product, and non-technical business teams.
• Strong working knowledge of modern platform architectures, API-driven workflows, data pipelines, and scalable software delivery lifecycles.
• Proven ability to establish operating rhythms, clarify ownership, and drive cross-functional alignment in ambiguous, rapidly evolving technical environments.
• Demonstrated executive communication and stakeholder management skills, with proven ability to translate complex technical constraints into actionable strategic decisions.

Preferred Qualifications

• Direct experience delivering applied AI, GenAI, or decision-support platforms (e.g., retrieval-augmented generation [RAG], agentic orchestration, vector search, or automated LLM evaluation harnesses).
• Hands-on background with platform-as-a-service (PaaS) models, developer tooling, or shared enterprise services consumed by external technical teams.
• Domain knowledge in marketing analytics, consumer research insights, experimentation platforms, media optimization, or MarTech stacks.
• Deep familiarity with enterprise data governance, source attribution/provenance protocols, and corporate data privacy standards.
• Experience defining user onboarding funnels and developer experience frameworks for internal APIs and shared microservices.
• Track record of building quantifiable business-case frameworks and measurement dashboards for emerging technology programs.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,400 and $372,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.