AI Customer Enablement Lead

Console; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equity with early exercise & QSBS eligibility

Comprehensive health, dental, and vision insurance

Unlimited PTO

401(k)

Daily meals provided in office

Job summary

Console is seeking an AI Customer Enablement Lead who will define and manage how customers learn and adopt AI solutions. This foundational role will allow you to create and shape the enterprise enablement function from the ground up.

The candidate should have a robust background in customer enablement and experience in B2B SaaS, as well as the ability to design engaging and effective educational content.

Console offers competitive pay and benefits, along with a culture focused on building talent from within.

Qualifications

• 6+ years in customer enablement or education, ideally in B2B SaaS.
• Experience building scalable enablement programs from scratch.
• Strong ability to translate complex products into learning experiences.

Responsibilities

• Own the enterprise enablement strategy and roadmap.
• Architect the enablement function end-to-end.
• Build onboarding and training resources for AI adoption.
• Design scalable learning experiences for customer personas.
• Partner with teams to address knowledge gaps effectively.
• Establish feedback systems to measure effectiveness of content.

Skills

Instructional design

Customer enablement

B2B SaaS

Knowledge translation

Stakeholder engagement

Job description

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down.

Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies.

We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.

The Role

We're looking for an AI Customer Enablement Lead to own how customers learn, adopt, and get the most value from Console. This is a founding seat: you'll architect our enterprise enablement function from the ground up, across onboarding, product training, self-serve resources, documentation, and ongoing enablement.

What you build is going to be rolling out to enterprise customers like Databricks, Figma, and Cursor, directly shaping adoption, retention, and how they scale. You'll partner closely with Forward Deployed Engineering, Product, Sales, and Engineering to turn complex capabilities into clear learning experiences, with the autonomy to build fast, iterate, and own programs end-to-end.

The ideal candidate brings strong instructional design instincts and a track record of scalable enablement programs in B2B SaaS.

What You'll Do

• Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.

• Architect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.

• Build onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.

• Design scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.

• Partner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.

• Build repeatable systems for gathering feedback, measuring content effectiveness, and improving programs over time.

About You

• 6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.

• A track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning. You think about content as building blocks of a larger system.

• Strong ability to translate complex or technical products into clear, approachable learning experiences. Comfort with AI or highly technical products is a plus.

• Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.

• A high-agency operator who creates structure in ambiguity and is excited to build zero to one.

• Comfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.

Why join Console?

• Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

• World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

• Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

• Competitive pay and benefits: top compensation with full benefits including:

  • Equity with early exercise & QSBS eligibility
  • Comprehensive health, dental, and vision insurance
  • Unlimited PTO
  • 401(k)
  • Meals provided daily in office