AI Content Operations Architect

Socket.dev; United States; Remote; USD 117,000 - 152,000; Full time

Job summary

Cengage Group in the United States is seeking an AI Content Operations Manager to lead the management of internal AI content and assets across the workforce, ensuring they are organized, scalable, and aligned with enterprise standards.

You will partner with AI Governance and Compliance, develop documentation and playbooks, drive adoption of approved practices, and coordinate change management across business units to support learners worldwide.

Qualifications

• Demonstrated background in AI content management or a similar area.
• Strong understanding of AI technologies, content creation, and management processes.
• Ability to develop and maintain comprehensive documentation and user guides.
• Excellent communication and collaboration skills to work with diverse teams.
• Strong analytical capabilities to track content quality and lifecycle management.
• Ability to strictly adhere to and operationalize governance policies and standards.
• Experience with change management and driving adoption of new practices across large organizations.

Responsibilities

• Managing and maintaining enterprise AI content repositories, skills registries, timely libraries, and knowledge resources.
• Setting up operational procedures for the creation, review, maintenance, and retirement of AI content assets.
• Partnering with AI Governance and Compliance to operationalize approved policies, standards, and mentorship.
• Developing and maintaining internal documentation, playbooks, wikis, and user resources.
• Managing AI content quality, consistency, ownership, and lifecycle management.
• Coordinating communications and change management activities related to AI content and workforce enablement.
• Identifying duplicate or overlapping content, prompts, skills, and workflows while driving reuse across business units.
• Supporting reporting, inventory management, and audit readiness for enterprise AI assets.
• Working with content creators, educators, product teams, and business collaborators to promote consistent adoption of approved practices.

Job description

Cengage Group in the United States is seeking an AI Content Operations Manager to lead the management of internal AI content and assets across the workforce, ensuring they are organized, scalable, and aligned with enterprise standards.

You will partner with AI Governance and Compliance, develop documentation and playbooks, drive adoption of approved practices, and coordinate change management across business units to support learners worldwide.