AI Chatbot & Automation Specialist (Legal Focus)

Epiq; United States; Remote; USD 82,000 - 165,000; Full time

Job summary

An established industry player is seeking an AI Chatbot & Automation Specialist with a legal focus to innovate legal service delivery through AI-driven solutions. This role involves designing and deploying chatbots within the Microsoft ecosystem, enhancing automation and compliance in legal operations. The ideal candidate will leverage cutting-edge AI technologies, including large language models, to streamline processes and improve user experiences. Join a dynamic team where your contributions will lead to significant advancements in legal technology, ensuring efficiency and accuracy in document processing and service delivery.

Benefits

Annual Bonus

Health Insurance

Flexible Work Hours

Professional Development Opportunities

Qualifications

• Strong experience with Microsoft Power Platform and AI/ML technologies.
• Ability to translate business requirements into AI-driven solutions.

Responsibilities

• Develop and deploy AI chatbots to automate legal service delivery.
• Monitor chatbot performance and optimize for compliance and efficiency.

Skills

AI Chatbot Development

Workflow Automation

Microsoft Power Platform

NLP Models

Problem-Solving Skills

Collaboration Skills

Communication Skills

Education

Certifications in Power Platform

Experience in Legal Technology Solutions

Tools

Microsoft Power Automate

Power Virtual Agents

ServiceNow

Azure AI

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The AI Chatbot & Automation Specialist (Legal Focus) is responsible for designing, developing, and deploying AI-driven chatbot solutions within the M365 ecosystem to enhance legal service delivery and automation. This role will leverage Microsoft Power Platform, Azure AI services, and large language models (LLMs) while integrating with ServiceNow to support job estimation, document retrieval of Quick Reference Guides (QRGs) and Standard Operating Procedures (SOPs), service case management, and workflow automation.

The ideal candidate will work closely with legal operations, IT teams, and business stakeholders to streamline processes, improve compliance, and enhance user experience through AI-driven solutions. This role requires expertise in AI chatbot development, workflow automation, and integration of intelligent assistants into legal and business workflows.

Key Responsibilities:

AI Chatbot Development & Deployment:

• Develop and deploy AI chatbots within Microsoft Teams and M365 to automate legal service delivery.
• Integrate chatbots with ServiceNow to enable case management, workflow automation, and self-service support.
• Implement AI-powered document retrieval for QRGs, SOPs, and legal templates.
• Enable chatbot-driven job estimation and resource allocation for legal services.

AI-Powered Document Automation & Validation:

• Design AI-driven automation workflows for document intake, validation, and compliance checks.
• Implement structured AI-powered validation layers for legal compliance, including pagination, formatting, and metadata adherence.
• Leverage LLMs to enhance AI-based document intelligence and review automation.

ServiceNow & Workflow Integration:

• Automate case creation, tracking, and escalation using AI-driven chatbots in ServiceNow.
• Develop AI-driven automation for recurring tasks and approvals within legal operations.
• Ensure seamless chatbot integration with ServiceNow workflows to enhance operational efficiency.

Performance Monitoring & Continuous Improvement:

• Monitor chatbot and automation performance, optimizing for accuracy, efficiency, and compliance.
• Analyze AI-driven recommendations and improve automation models based on real-world data.
• Define and track key performance indicators (KPIs) to measure the effectiveness of AI-driven automation.

Required Qualifications:

• Technical Expertise:
  • Strong experience with Microsoft Power Platform (Power Automate, Power Virtual Agents, Power Apps).
  • Proficiency in AI/ML technologies, NLP models, and LLMs (Azure AI, OpenAI, or equivalent).
  • Experience with ServiceNow integration for chatbot automation and case management.
  • Knowledge of legal document processing, automation, and compliance validation.
  • Familiarity with API integrations for AI-driven workflow automation.
• Business & Process Knowledge:
  • Experience in legal technology solutions, SOP standardization, and compliance frameworks.
  • Ability to translate business requirements into scalable AI-driven automation solutions.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Ability to collaborate with cross-functional teams, including IT, legal operations, and compliance stakeholders.
  • Excellent communication skills to translate complex AI automation processes into actionable business insights.

Preferred Qualifications:

• Certifications in Power Platform, Azure AI, or AI/ML technologies.
• Experience with legal service automation, document validation, and workflow optimization.
• Background in legal operations or knowledge management within a law firm or corporate legal department.

This role provides an opportunity to lead AI-driven innovation in legal document processing, ensuring efficiency, accuracy, and compliance through intelligent automation and chatbot solutions.

The Compensation range for this role is 82,331.10 - 164,662.80 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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