AI & Automation Strategy Lead

Ericsson; Plano (TX); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation

Maternity leave

Parental leave

Stock Purchase Plan

Job summary

Ericsson in Plano, TX seeks a Head of AI & Automation reporting into the Head of Cloud Software Services (CSS) Business Strategy & Program Office. You will lead AI and automation initiatives aligned to CSS priorities, delivering measurable value with governance and cross-functional collaboration.

This role acts as the single point of contact for MACS CSS into cross-organizational AI forums, guiding adoption, design governance, and high-value automation across programs in collaboration with SA

Qualifications

• Bachelor's degree in engineering, Computer Science, Business, or related field.
• 10+ years of experience in telecom, technology, or services with strong background in Service Delivery, operations, or managed services.
• Proven track record leading cross-functional automation and/or AI initiatives from idea to scaled deployment in live operations.

Responsibilities

• CSS AI Funnel Management – manage funnel of all CSS AI use cases in collaboration with CSS domain teams, quantify value, track KPIs, report, and serve as a single point of contact for MACS CSS.
• AI Design Governance & strategy: govern across the funnel, identify roadblocks, align on architectures and review gates, increase solution reuse and quality.
• Drive Automation adoption: Promote CI/CD adoption across solution areas and ensure building blocks for AI/Agentic frameworks are used in programs.
• Drive flow automation within Business Ops & Program office by leading discovery, prioritization, and delivery of high-impact automation and AI use cases from PoC to scaled solutions.
• Promote Hackathons & Knowledge Sharing: conduct events to surface ideas and drive innovation velocity across Americas CSS.

Skills

Bachelor's degree

10+ years experience

Automation initiatives

Cross-functional leadership

Cloud/AI familiarity

Stakeholder management

Education

Bachelor's degree in engineering/related field

Master's degree preferred

Job description

Ericsson in Plano, TX seeks a Head of AI & Automation reporting into the Head of Cloud Software Services (CSS) Business Strategy & Program Office. You will lead AI and automation initiatives aligned to CSS priorities, delivering measurable value with governance and cross-functional collaboration.

This role acts as the single point of contact for MACS CSS into cross-organizational AI forums, guiding adoption, design governance, and high-value automation across programs in collaboration with SA