We are seeking a senior technical contractor with 5 -10 years of experience in AI, automation, business process improvement, and project management. This contractor will lead the execution phase of Company's AI Business Strategy & Transformation program, implementing automation and AI solutions that emerge from process mapping, while mentoring a junior team member and ensuring business alignment through IT partnerships.
This role bridges process discovery (owned by the AI Business Strategy & Transformation department) and technical delivery (owned by IT and the contractor). The contractor executes or implements smaller-scale automation and AI projects directly, develops formal scopes of work for larger IT-led initiatives, and serves as the ongoing quality and fit-for-purpose validation point across all AI and automation projects through monthly governance.
Responsibilities:
- Lead the design, development, and testing of automation and AI solutions for process improvement opportunities identified through departmental process mapping. Where skills align, build and deploy solutions directly; otherwise, develop detailed scopes of work for IT delivery.
- Partner directly with IT teams to scope, develop, test, and deploy larger AI and automation initiatives. Serve as the primary liaison between IT and business units, ensuring solutions meet operational requirements and business objectives.
- Conduct monthly reviews of all AI and automation projects (both contractor-led and IT-led) through the AI monthly forum. Assess progress, validate fit-for-purpose delivery with business units, identify obstacles, and recommend priorities.
- Review and validate process mapping work completed by the department and business units, ensuring that identified pain points are being addressed through appropriate solutions—process improvement, automation, or AI.
- Mentor and develop the AI Transformation Intern, providing hands-on guidance, project oversight, and professional development.
- Update and maintain project documentation, opportunity registers, and briefing materials that communicate findings, project status, and recommendations to department leadership and stakeholders.
- Coordinate with business units, IT, and the Data Enablement team to ensure that automation and AI initiatives align with enterprise strategy, governance, and operational reality.
Required Experience:
- 5 - 10 years of professional experience in one or more of the following domains: AI/LLM development, automation (Power Automate, or equivalent), business process improvement, or enterprise software implementation.
- Demonstrated ability to design, build, test, and deploy automation or AI solutions end-to-end, or to manage technical implementations delivered by others.
- Strong project management skills, including scope definition, stakeholder communication, risk identification, and delivery oversight.
- Experience working in or alongside IT/development teams, with ability to articulate business requirements as technical specifications.
- Familiarity with process improvement methodologies, business process mapping, or operational analysis.
- Track record of mentoring, coaching, or developing junior technical staff.
Required Skills/Knowledge:
- Hands-on proficiency with AI/LLM concepts, agent frameworks, and prompt engineering. Ability to evaluate, select, and integrate AI tools and platforms.
- Practical knowledge of automation tools (e.g., Power Automate, Python scripting, or low-code/no-code development frameworks).
- Data analysis and documentation skills (spreadsheets, workflow diagrams, technical specifications).
- Understanding of APQC Process Classification Framework or similar process taxonomy (or willingness to quickly master it).
- SQL, Python, or scripting capability is a strong plus.
Abilities/Behaviors:
- Bias toward operational execution. Ideas matter only if they can be implemented; comfortable making pragmatic trade-offs between technical elegance and business practicality.
- Self-directed and comfortable working across organizational boundaries. Able to build and maintain partnerships with business units, IT teams, and executive stakeholders.
- Clear communicator, capable of translating between technical and business audiences. Comfortable presenting findings and recommendations to leadership.
- Strong problem-solving ability and comfort with ambiguity. Able to scope solutions when requirements are not fully defined.
- Mentoring mindset. Committed to developing junior staff, sharing knowledge, and building sustainable capability in the organization.
- Intellectual honesty. Willing to challenge assumptions, identify risks, and surface when a proposed solution may not be appropriate for the business or operational context.
- Ability to manage competing priorities and deliver results in a fast-moving, evolving strategic program.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, disability, or veteran status.