AI & Automation Manager

superiorplus; United States; Remote; USD 104,000 - 130,000; Full time

Benefits offered by this job

Culture

Competitive compensation

Flexibility

Technology exposure

LYRA support program

Career growth opportunities

Safety mindset

Job summary

Superior Plus is seeking an AI & Automation Manager to lead AI-powered and automation-driven solutions across Marketing, Sales, and Customer Experience. The role combines strategy with hands-on delivery to improve efficiency and support growth.

You will identify opportunities, architect intelligent workflows, and drive adoption of scalable technology across cross-functional teams. The position supports remote work with NA presence.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, Technology, or related field.
• 5-8 years of experience in sales, marketing operations, automation, marketing tech, or related area.
• Proven experience designing and implementing complex automated workflows and AI-enabled solutions.
• Strong understanding of CRM systems, customer lifecycle management, lead management, and revenue process optimization.
• Experience with marketing automation platforms, workflow orchestration tools, APIs, integration technologies, and low-code/no-code solutions; Salesforce Agentforce is a plus.

Responsibilities

• Own AI strategy, governance & adoption aligning with business goals.
• Identify high-value AI opportunities across functions with business cases and plans.
• Assess emerging AI tech and recommend investments, pilots & adoption.
• Establish governance for responsible AI: data stewardship, security, compliance.
• Partner with Data, IT & business to drive adoption and capability development.
• Architect, build, test, deploy, and maintain automated workflows for campaigns & journeys.
• Translate pain points into automation using marketing platforms, APIs & low-code tools.
• Design resilient workflows with data quality, error handling & monitoring.
• Evaluate performance and expand automation capabilities.
• Maintain documentation and lifecycle management for automation assets.
• Apply AI & automation to improve lead management and engagement.
• Monitor funnel processes and ensure pipeline integrity & reporting accuracy.
• Own automation & integration layer with orchestration, data movement & transformation.
• Collaborate with Data & IT to align with enterprise standards.

Skills

Bachelor's degree

5-8 years exp

AI-enabled solutions

CRM systems

Marketing automation

APIs & integrations

Stakeholder management

English proficiency

North American work authorization

Education

Bachelor's degree

Tools

Salesforce Agentforce

Job description

Reporting to the Marketing Operations Process Manager, the AI & Automation Manager will lead the development and implementation of AI-powered and automation-driven solutions that improve business efficiency, streamline processes, and support organizational growth.

This is a strategic, hands-on role responsible for identifying opportunities, building intelligent workflows, and delivering scalable technology solutions that drive measurable business impact across Marketing, Sales, Customer Experience, and Commercial teams.

Why join us:

• Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
• Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
• Safety Focused: We care about you and have developed a 24/5 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

AI Strategy, Governance & Adoption

• Own the AI and automation strategy, roadmap, and priorities throughout the lifecycle , aligning initiatives with business objectives and commercial growth goals.
• Identify high-value AI opportunities across Marketing, Sales, Customer Experience, and Commercial functions, developing business cases, implementation plans, and measurable success criteria.
• Assess emerging AI technologies and recommend investments, pilots, and adoption opportunities based on business impact.
• Establish governance, standards, and guardrails for responsible AI usage, including data stewardship, security, compliance, and quality assurance.
• Partner with Data, IT, and business stakeholders to drive adoption, enablement, and long‑term AI capability development.

Intelligent Automation Design & Delivery

• Architect, build, test, deploy, and maintain automated workflows supporting campaign execution, lead management, customer journeys, reporting, and cross‑functional business processes.
• Translate operational pain points into practical automation solutions using marketing automation platforms, workflow orchestration tools, AI capabilities, APIs, and low‑code/no‑code technologies.
• Design resilient workflows that account for data quality, error handling, exception routing, monitoring, and long‑term maintainability.
• Evaluate workflow performance and business impact, continuously identifying opportunities to optimize, refactor, or expand automation capabilities.
• Maintain documentation, governance, and lifecycle management processes for all automation assets.

Funnel Intelligence & Revenue Process Optimization

• Apply AI and automation capabilities to improve lead management, customer engagement, lifecycle progression, and conversion performance.
• Analyze customer journeys and revenue processes to identify inefficiencies and opportunities for intelligent automation.
• Monitor automated funnel processes and resolve issues impacting pipeline integrity, operational effectiveness, or reporting accuracy.

Automation Architecture & Data Orchestration

• Own the automation and integration layer supporting the lifecycle, including workflow orchestration, trigger logic, business rules, data movement, and transformation processes.
• Partner with Data and IT teams to ensure automation solutions align with platform architecture and enterprise standards, recommending and implementing integration approaches using APIs, middleware, native connectors, and automation technologies.
• Identify integration gaps, process bottlenecks, and data integrity issues affecting business performance.
• Establish controls and monitoring practices that ensure reliable and accurate data flows across systems.

Cross-Functional Leadership & Enablement

• Translate technical capabilities into business value, influencing strategy, prioritization, and investment decisions.
• Lead training, documentation, and enablement efforts that drive adoption and long‑term organizational self‑sufficiency.
• Partner with cross‑functional stakeholders to deliver automation, process improvement, and technology transformation initiatives.
• Champion scalable, enterprise‑minded solutions that support current operations and future business growth.

Perform other related duties as assigned.

What you bring:

• Bachelor's degree in Marketing, Business, Communications, Technology, or a related field.
• 5-8 years of experience in sales, marketing operations, automation, marketing technology, business process improvement, or a related area.
• Proven experience designing and implementing complex automated workflows and AI-enabled solutions.
• Strong understanding of CRM systems, customer lifecycle management, lead management, and revenue process optimization.
• Experience with marketing automation platforms, workflow orchestration tools, APIs, integration technologies, and low‑code/no‑code solutions. Experience with Salesforce Agentforce would be considered an asset.
• Knowledge of AI, machine learning, automation best practices, governance, and responsible AI principles.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to translate technical concepts into clear business value and recommendations.
• English proficiency is required to support the full North American business.
• Legal Authorization to work in the US and/or Canada is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Work Location: Preference is for candidates to be within a commutable distance to one of our office locations in Wayne, PA or Rochester, NY; however, we recognize that the right talent can thrive from anywhere—fully remote candidates will be considered for the right fit.

The expected annual salary range for this role is $103,600 - $129,500 a year. This position is eligible for an annual incentive. Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.