AI Automation Engineer - LLM & Salesforce CRM

Centralreach-8; Holmdel Township (NJ); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Parental leave

Hybrid work schedule

Job summary

CentralReach is a leading provider of autism and IDD care software, building an AI-enabled CRM layer that connects language models to production CRM systems. This role sits at the intersection of AI development and Salesforce-powered operations, designing and deploying scalable automation flows that convert natural language into business action.

As an AI Automation & CRM Integration Engineer, you will connect live LLM pipelines to CRM systems, engineer reasoning layers, and collaborate with

Qualifications

• Must design end-to-end AI workflows across connected systems.
• Must connect LLM APIs to Salesforce objects and flows.
• Must engineer prompts and evaluation frameworks.
• Must define entity types and semantic hierarchies for AI pipelines.

Responsibilities

• Design and deploy multi-step AI automation flows that connect LLM inference, CRM triggers, webhook events, and data transforms across integrated systems
• Build and maintain full-stack integrations between large language model APIs and Salesforce — reading and writing CRM context dynamically into model prompts and back into SFDC objects and flows
• Engineer prompt templates, few-shot frameworks, and output validation logic to ensure AI responses meet business-defined quality standards
• Develop and run LLM evaluation pipelines using frameworks such as RAGAS, TruLens, or equivalent, measuring model performance against real business outcomes
• Collaborate with Tableau and Salesforce stakeholders to surface AI-driven insights through dashboards and reporting workflows
• Translate technical model outputs into interpretable business signals, supporting revenue operations and pipeline visibility

Skills

Multi-step AI automation

Full-stack LLM + Salesforce

Prompt engineering

Knowledge-based AI

Job description

CentralReach is a leading provider of autism and IDD care software, building an AI-enabled CRM layer that connects language models to production CRM systems. This role sits at the intersection of AI development and Salesforce-powered operations, designing and deploying scalable automation flows that convert natural language into business action.

As an AI Automation & CRM Integration Engineer, you will connect live LLM pipelines to CRM systems, engineer reasoning layers, and collaborate with