AI API Support Engineer – Debugging & Docs

present of AI; San Francisco (CA); Sur place; USD 100 000 - 150 000; Plein temps

Résumé du poste

Exa is hiring a Support Engineer in San Francisco, CA, on a full-time, mid-level basis. This role sits on the go-to-market team and focuses on helping developers and customers maximize the value of Exa's AI model search API and tooling.

The position emphasizes hands-on debugging, clear communication, and documenting issues to steer product improvements. Ideal candidates combine empathy with technical fluency in APIs and developer workflows.

Qualifications

• Hands-on debugging with patient, plain-language communication.
• Ability to explain technical tradeoffs to engineers and business users.
• Comfort with APIs and developer workflows.

Responsabilités

• Help developers and customers troubleshoot integration and API issues.
• Turn recurring problems into documentation and feedback for the product team.
• Explain tradeoffs and drive improvements with cross-functional partners.

Connaissances

Developer empathy

Debugging with logs

Documentation and feedback loops

Description du poste

Exa is hiring a Support Engineer in San Francisco, CA, on a full-time, mid-level basis. This role sits on the go-to-market team and focuses on helping developers and customers maximize the value of Exa's AI model search API and tooling.

The position emphasizes hands-on debugging, clear communication, and documenting issues to steer product improvements. Ideal candidates combine empathy with technical fluency in APIs and developer workflows.