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A leading design-driven platform is seeking an AI & Automation Lead to shape the future of AI in customer operations. This pivotal role involves managing the AI roadmap, leading implementations, and ensuring tools meet operational needs. Candidates should have 5+ years of program leadership experience, strong AI/ML knowledge, and excellent stakeholder management skills. This position is remote and offers competitive compensation and benefits.
Squarespace is seeking a high-impact AI & Automation Lead to join our Customer Operations department. As our primary AI program owner and subject matter expert, this role will be instrumental in defining how AI will transform how we serve our customers and empower our frontline teams. In this pivotal individual contributor role, you will define the future of AI within our customer operations, from crafting the roadmap and leading complex implementations to ensuring ethical deployment and measurable impact on the customer journey.
This role reports to the Director of Strategy & Optimization on the Customer Operations team, based remotely.
Cash Compensation Range: $115,500 - $203,550 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit the website https://www.squarespace.com/about/careers.
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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