AI, Analytics & RPA Support SRE Manager

Mizuho; New York (NY); Hybrid; USD 112,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Discretionary bonus

Total rewards package

Job summary

Mizuho is seeking an AI, Analytics & RPA Support SRE Manager to lead multiple teams and oversee IT infrastructure for AI, analytics, and RPA applications in a hybrid environment. The role emphasizes stability, security, and efficient operations across critical platforms.

The ideal candidate brings 10+ years in IT infrastructure with leadership experience, strong ITIL/PMP/CISSP credentials, and hands-on Azure and ServiceNOW expertise to drive automation, monitoring, and continuous improvement

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
• 10+ years in IT infrastructure management with at least 5 years in a leadership role.
• Certifications such as ITIL, PMP, or CISSP are a plus; Proven ServiceNOW experience.
• Hands-on Azure cloud deployment, management, and optimization.
• Experience with Site Reliability Engineering including automation, monitoring, and proactive issue resolution.

Responsibilities

• Lead and manage multiple support teams to ensure high performance.
• Oversee IT infrastructure for AI, Analytics, and RPA apps, ensuring security and efficiency.
• Develop strategic plans for infrastructure and support services aligned with business goals.
• Drive process improvements to streamline operations and reduce incidents.
• Ensure ITIL compliance and robust security measures across systems.
• Manage ServiceNOW for incident, problem, and change handling.
• Oversee Azure cloud deployment and scalability of applications.
• Implement SRE practices with emphasis on automation, monitoring, and reliability.
• Collaborate with marketing, IT, and customer service to support business objectives.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Project management

Cloud computing

Education

Bachelor's degree in IT/CS

Master's degree preferred

Tools

ServiceNOW

Azure Cloud

DevOps tooling

IaaS

Job description

Join Mizuho as an AI, Analytics & RPA Support SRE Manager!

Role Description:

Mizuho AI and Analytics Center Of Acceleration team are seeking a highly skilled and motivated AI, Analytics Robotic Process Automation (RPA) infrastructure, support, and SRE to join our team. This individual will play a crucial rolein overseeing multiple support teams and managing the IT infrastructure for various AI, Analytics, and RPA applications. This role requires a strategic leader who can ensure the stability, security, and efficiency of our IT systems while driving innovation and continuous improvement.

Responsibilities:

• Leadership and Management: Lead and manage multiple support teams, ensuring high performance and effective collaboration.
• IT Infrastructure Management: Oversee the IT infrastructure for AI, Analytics, and RPA applications, ensuring systems are up-to-date, secure, and running efficiently.
• Strategic Planning: Develop and implement strategic plans for infrastructure and support services, aligning with business goals.
• Process Improvement: Spearhead process improvement initiatives to streamline workflows and enhance technology operations.
• Compliance and Security: Ensure compliance with ITIL standards and implement robust security measures to protect IT systems and data.
• ServiceNOW Management: Utilise ServiceNOW for IT service management, ensuring efficient handling of incidents, problems, and changes.
• Azure Cloud Management: Oversee the deployment and management of applications on the Azure cloud platform, ensuring optimal performance and scalability.
• Site Reliability Engineering (SRE):Implement SRE practices to enhance system reliability, performance, and scalability. Focus on automation, monitoring, and proactive issue resolution.
• Stakeholder Collaboration: Collaborate with various departments, including marketing, IT, and customer service, to support business objectives and enhance customer engagement.

Required Experience:

• Minimum of 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role.
• Relevant certifications such as ITIL, PMP, or CISSP are a plus.
• Proven experience with ServiceNOW for IT service management.
• Hands-on experience with Azure cloud services, including deployment, management, and optimization.
• Experience in implementing and managing Site Reliability Engineering practices, including automation, monitoring, and proactive issue resolution.

Required Skills:

• Excellent problem solving skills and the ability to think critically and creatively.
• Excellent stakeholder management skills, with a proven ability to influence and collaborate across diverse teams.
• Strong leadership.
• Proficiency in IT infrastructure technologies, including cloud computing, DevOps, software-defined networking, and Infrastructure-as-a-Service (IaaS).
• Strong project management skills, with the ability to track, organize, and drive multiple initiatives simultaneously.
• Effective communication and interpersonal skills.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is preferred.

The expected base salary ranges from $112k-$150k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

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Other requirements

Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.

Company Overview

Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho’s 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.

Mizuho Americasoffers a competitive total rewards package.

We are an EEO/AA Employer -M/F/Disability/Veteran.

We participate in the E-Verify program.

We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.

#LI-MIZUHO