AI, Analytics & RPA Support SRE Manager

Mizuho Financial Group Inc.; New York, Northern (NY, KY); Hybrid; USD 112,000 - 150,000; Full time

Job summary

Mizuho Financial Group, Inc. in New York is seeking a senior AI, Analytics, RPA SRE Manager to lead multiple support teams and own the IT infrastructure for AI, analytics, and RPA platforms.

This role emphasizes security, ITIL compliance, and cloud optimization on Azure, with a strong focus on SRE practices, automation, monitoring, and cross‑functional collaboration with marketing, IT, and customer service.

Qualifications

• Minimum of 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role.
• Certifications such as ITIL, PMP, or CISSP are a plus.
• Proven experience with ServiceNOW for IT service management.
• Hands-on experience with Azure cloud services, deployment, management, and optimization.
• Experience implementing and managing Site Reliability Engineering practices, including automation, monitoring, and proactive issue resolution.

Responsibilities

• Lead and manage multiple support teams, ensuring high performance.
• Oversee IT infrastructure for AI, Analytics, and RPA applications, ensuring systems are up-to-date, secure, and running efficiently.
• Develop and implement strategic plans for infrastructure and support services, aligning with business goals.
• Spearhead process improvement initiatives to streamline workflows and enhance technology operations.
• Ensure compliance with ITIL standards and implement robust security measures to protect IT systems and data.
• Utilize ServiceNOW for IT service management, ensuring efficient handling of incidents, problems, and changes.
• Oversee the deployment and management of applications on the Azure cloud platform, ensuring optimal performance and scalability.
• Implement SRE practices to enhance system reliability, performance, and scalability. Focus on automation, monitoring, and proactive issue resolution.
• Collaborate with various departments, including marketing, IT, and customer service, to support business objectives and enhance customer engagement.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Collaboration

IT infrastructure

Cloud computing

DevOps

Software-defined networking

IaaS

Project management

Education

Bachelor's degree in IT/CS

Master's degree preferred

Tools

ServiceNOW

Azure

Job description

Join Mizuho as an AI, Analytics & RPA Support SRE Manager! Role Description:

Mizuho AI and Analytics Center Of Acceleration team are seeking a highly skilled and motivated AI, Analytics Robotic Process Automation (RPA) infrastructure, support, and SRE to join our team. This individual will play a crucial role in overseeing multiple support teams and managing the IT infrastructure for various AI, Analytics, and RPA applications. This role requires a strategic leader who can ensure the stability, security, and efficiency of our IT systems while driving innovation and continuous improvement.

Responsibilities:

• Lead and manage multiple support teams, ensuring high performance and effective collaboration.


• Oversee the IT infrastructure for AI, Analytics, and RPA applications, ensuring systems are up-to-date, secure, and running efficiently.


• Develop and implement strategic plans for infrastructure and support services, aligning with business goals.


• Spearhead process improvement initiatives to streamline workflows and enhance technology operations.


• Ensure compliance with ITIL standards and implement robust security measures to protect IT systems and data.


• Utilize ServiceNOW for IT service management, ensuring efficient handling of incidents, problems, and changes.


• Oversee the deployment and management of applications on the Azure cloud platform, ensuring optimal performance and scalability.


• Implement SRE practices to enhance system reliability, performance, and scalability. Focus on automation, monitoring, and proactive issue resolution.


• Collaborate with various departments, including marketing, IT, and customer service, to support business objectives and enhance customer engagement.

Required Experience:

• Minimum of 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role.


• Relevant certifications such as ITIL, PMP, or CISSP are a plus.


• Proven experience with ServiceNOW for IT service management.


• Hands-on experience with Azure cloud services, including deployment, management, and optimization.


• Experience in implementing and managing Site Reliability Engineering practices, including automation, monitoring, and proactive issue resolution.

Required Skills:

• Excellent problem-solving skills and the ability to think critically and creatively.


• Excellent stakeholder management skills, with a proven ability to influence and collaborate across diverse teams.


• Strong leadership.


• Proficiency in IT infrastructure technologies, including cloud computing, DevOps, software-defined networking, and Infrastructure-as-a-Service (IaaS).


• Strong project management skills, with the ability to track, organize, and drive multiple initiatives simultaneously.


• Effective communication and interpersonal skills.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.


• A Master's degree is preferred.

The expected base salary ranges from $112k-$150k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

Other requirements: Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.

Company Overview

Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com. Mizuho Americas offers a competitive total rewards package. We are an EEO/AA Employer - M/F/Disability/Veteran. We participate in the E-Verify program. We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.

Why Mizuho

Mizuho is in growth mode as we are climbing the league tables, disrupting the status quo, and attracting top talent. Positions are available across our corporate functions, and on our corporate and investment banking, capital markets, advisory, research, sales & trading, derivatives, and financing teams. We are looking for candidates who want to contribute to our entrepreneurial culture where people at all levels are inspired to share ideas. Our creativity sets us apart, and our perseverance drives results in creating bespoke, client-focused solutions. If you are interested in advancing your career working for a firm with a growth mindset and the resources of a global financial services team, we would like to hear from you. For more information, please view our Recruiting Brochure