AI Agent Platform Engineer – Orchestration & RL

Amazon.com Services LLC; New York (NY); On-site; USD 170,000 - 250,000; Full time

Job summary

Amazon.com Services LLC is building an AI agent platform within Amazon Ads to orchestrate multiple specialized sub-agents and coordinate complex advertising workflows. The role partners with Applied Scientists and product teams to secure, scalable solutions that enable advertisers of all sizes to access advanced campaign management capabilities.

The team emphasizes fast shipping, systems thinking, and operating in ambiguity while delivering reliable, safe AI at scale for thousands of advertiser

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• 1+ years of software development engineer or related occupational experience.
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience.
• 1+ years of Object Oriented Design experience.
• Experience programming with at least one software programming language.

Responsibilities

• Develop orchestration systems coordinating multiple AI sub-agents to execute complex, multi-step advertising workflows.
• Build identity, authorization, and permission frameworks that enforce scoped access for diverse caller types.
• Implement feedback signal pipelines that capture expert judgment and route it into model improvement loops.
• Partner with Applied Scientists to integrate reinforcement learning from human expert feedback into production agent systems.
• Design and operate end-to-end evaluation systems that measure quality and latency and enforce quality gates.
• Collaborate with cross-functional teams to define integration contracts and onboard new consumers to the platform.
• Own system reliability, observability, and performance for always-on agent infrastructure serving thousands of concurrent advertiser accounts.

Skills

Software development

System design

Software engineer experience

Large-scale distributed systems

OO design

Programming languages

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon.com Services LLC is building an AI agent platform within Amazon Ads to orchestrate multiple specialized sub-agents and coordinate complex advertising workflows. The role partners with Applied Scientists and product teams to secure, scalable solutions that enable advertisers of all sizes to access advanced campaign management capabilities.

The team emphasizes fast shipping, systems thinking, and operating in ambiguity while delivering reliable, safe AI at scale for thousands of advertiser