AI adoption lead (East)

writer; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Generous PTO

Company holidays

Medical, dental, and vision coverage

Paid parental leave (16 weeks)

Fertility and family planning support

Job summary

WRITER is seeking a customer success professional to own deployment and activation success across a customer portfolio. You’ll embed into customer organizations, understand business objectives, and build programs that turn AI investment into measurable outcomes. Hybrid role based in New York City with travel expectations.

You’ll design activation strategies, build champion networks, and advise on scaling AI programs over time, creating durable customer value and adoption.

Qualifications

• Experience owning activation success and driving adoption outcomes.
• Ability to map customer use cases to workflows and measurable ROI.
• Proven track record building advocacy networks and working with stakeholders.
• Skilled at designing and delivering activation strategies and workshops.

Responsibilities

• Own activation and platform success across a customer portfolio.
• Understand customer objectives, build programs, and drive adoption.
• Design and execute activation strategies, workshops, and trainings.
• Build champion communities and power-user networks.
• Partner with curriculum teams to customize delivery for customers.

Skills

Customer success

Activation expertise

Program management

Stakeholder management

AI familiarity

Job description

About WRITER

WRITER is where the world’s leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we’re proving it’s possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER’s end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You’ll embed deeply into your customers’ organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time. The ideal candidate brings a builder’s mindset to customer success: you’re not waiting for customers to engage, you’re creating the conditions for it.

Hybrid role based in our New York City hub.

Travel Requirements: 25% domestic and international travel may be required.

What you’ll do

• Own activation and platform success
• Deeply understand each customer’s specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
• Build champion communities
• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement
• Lead educational workshops & live events
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption
• Continuously improve & collaborate
• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

What you need

• Customer success & activation expertise
• At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
• Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
• Success building advocate networks and power user communities
• Ability to connect platform usage to business outcomes and articulate ROI
• AI & technical proficiency
• Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
• Comfortable understanding technical concepts and communicating them effectively to varied audiences
• Ability to demonstrate use cases and articulate business value
• Facilitation & education skills
• Expertise delivering virtual and live instructor-led workshops
• Skilled at tailoring content and delivery to diverse audiences based on their use cases
• Ability to partner effectively with curriculum teams while owning customization and delivery
• Collaboration & growth
• Excellence building relationships with stakeholders at all levels
• Strong program management skills and natural advisor mindset
• Thrive in fast-paced environments; comfortable with experimentation
• Self-aware, feedback-driven, and committed to continuous growth

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support