AI Adoption & Enablement Lead

Bankmerchants

Carmel, Northern (IN, KY)

Hybrid

USD 90,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Health

Vision

Dental

401K

ESOP

Tuition Assistance

4 weeks PTO

Job summary

Merchants Bancorp, headquartered in Carmel, Indiana, seeks an AI Enablement Specialist to scale business-led AI solutions across the organization. You will enable adoption, design AI agents, and govern deployments, partnering with security, risk, and product teams.

The role combines business analysis with hands-on technical work, supporting Copilot Studio, Claude, and Foundry-based initiatives in a federated AI model. Strong communication and enablement skills required.

Qualifications

2+ years of experience supporting, configuring, or implementing AI-powered business solutions.
Experience with Microsoft Copilot, Copilot Studio, Claude, Power Platform, or comparable AI platforms.
Understanding of prompt engineering, retrieval-based AI systems, and agent design concepts.
Experience supporting end users and troubleshooting production issues.

Responsibilities

Serve as the primary Tier 2 escalation point for AI-related support requests.
Partner with business users to identify AI-enabled automation opportunities.
Provide consultation on agent design, prompt design, data grounding, and AI solution architecture.
Coach citizen developers on AI development best practices.
Create training materials, office hours, documentation, and knowledge articles.
Assist teams in evaluating AI use cases for feasibility, risk, and value.
Design, build, and maintain Copilot Studio agents and Claude-based solutions.
Configure agent instructions, topics, actions, and retrieval strategies.
Develop light integrations using APIs, Power Platform, connectors.
Monitor and govern AI agent usage and health.