AHB Group Account Management Senior Consultant II

Allstate Insurance Company; United States; Remote; USD 53,000 - 74,000; Full time

Job summary

A leading insurance company seeks an Account Manager to enhance client satisfaction and retention. This role involves managing accounts, resolving service concerns, and developing relationships with sales offices. Candidates should possess strong communication skills, a high school diploma, and ideally a Bachelor’s degree. The position offers a salary range of $53,200 to $73,150 based on experience.

Qualifications

• Health and Life license or ability to acquire within one month.
• 2+ years account management experience.
• Understanding of underwriting risk factors for health insurance profitability.

Responsibilities

• Meet and exceed individual and team performance goals.
• Manage time effectively to balance business retention and client service.
• Identify upsell opportunities, including promoting ancillary products.

Skills

Account Management

Problem Identification

Market Trends

Relationship Building

Strategic Alliances

Education

High school diploma or GED

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts, air bags, and graduated driving laws, to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role is directly responsible for the overall performance and results of assigned accounts, including executing monthly renewal activities and resolving escalated service concerns. The goal is to improve persistency and client satisfaction by acting as a knowledgeable and responsive resource for designated sales offices, agencies, and employers.

Key Responsibilities

1. Meet and exceed individual and team performance goals to improve lapse rates and client satisfaction.
2. Foster a sense of urgency and commitment to achieving goals, exceeding customer expectations.
3. Utilize strong communication, problem-solving skills, and product knowledge to address client questions and concerns.
4. Partner with local sales offices to identify agency needs, develop relationships, and determine renewal strategies.
5. Manage time effectively to balance business retention and client service.
6. Evaluate group performance, understand competition, and provide plan alternatives to assist agents in making informed decisions.
7. Close sales by building rapport, making recommendations, and overcoming objections.
8. Develop activity plans for assigned accounts in collaboration with management.
9. Follow reissue processes and rules.
10. Identify upsell opportunities, including promoting ancillary products.
11. Resolve escalated issues using available tools and departmental support.
12. Understand workflows and business processes to execute service strategies.
13. Identify and suggest process improvements.
14. Collaborate with TPA partners.
15. Stay compliant with all regulations.

Education and Experience

• High school diploma or GED.
• Health and Life license or ability to acquire within one month.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office Suite.

Supervisory Responsibilities

• Bachelor’s degree or equivalent experience.
• Industry experience and 2+ years account management experience.
• Proactive selling skills and relationship-building ability.
• Understanding of underwriting risk factors for health insurance profitability.
• Expertise in group health insurance.
• Advanced customer service and interpersonal skills.
• Ability to analyze complex information and communicate effectively.
• High initiative, judgment, and self-motivation.
• Strong organizational and time management skills.
• Team-oriented with guidance capabilities.
• Experience in financial decision analysis.

Skills

Account Management, Problem Identification, Market Trends, Relationship Building, Strategic Alliances

Compensation

Annual salary ranges from $53,200 to $73,150 based on experience and qualifications.

Note: Candidates will be required to undergo a background check.

Joining Allstate offers an opportunity to develop your skills, challenge the status quo, and make a positive impact. We foster an inclusive environment recognized through various awards, empowering everyone to lead, innovate, and contribute to the community.

Additional Information

Allstate generally does not sponsor employment visas for this role.

In Indiana, it is illegal to discriminate against veterans, per House Enrolled Act 1242.

For San Francisco and Los Angeles, please review the respective Fair Chance Ordinances via provided links.

To view the “EEO is the Law” and FMLA posters, click the respective links.

Our policy is to employ the most qualified candidates, prohibiting discrimination based on various protected statuses, in all employment aspects.