Agnostic Telesales Agent - IFG

Humana; Georgia (VT); Remote; USD 40,000 - 56,000; Full time

Job summary

Join a leading healthcare company as an Agnostic Telesales Agent, where you'll engage customers through calls to promote health plans. This role requires strong communication skills and an active Health Insurance License. Enjoy competitive pay and comprehensive benefits while making a positive impact in the community.

Benefits

Medical, Dental, Vision and various supplemental insurances

Paid time off (PTO) & Paid Holidays

401(k) retirement savings plan

Tuition reimbursement and/or scholarships for qualifying dependent children

Commission incentive plan

Qualifications

• Active Health Insurance License is required.
• Proven experience in telesales or high-volume customer service.
• Ability to work in a performance-based setting.

Responsibilities

• Engage with prospects and existing members via inbound and outbound calls.
• Conduct thorough needs assessments to recommend tailored solutions.
• Meet or exceed daily and monthly performance metrics.

Skills

Verbal communication

Negotiation

Interpersonal skills

Resilience

Self-motivation

Education

Active Health Insurance License

Tools

CRM systems

Microsoft Office Suite

Job description

Join to apply for the Agnostic Telesales Agent - IFG role at Humana

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Join to apply for the Agnostic Telesales Agent - IFG role at Humana

This range is provided by Humana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,600.00/yr - $55,800.00/yr

Become a part of our caring community and help us put health first

We are seeking a motivated and results-driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast-paced, goal-oriented environment and are passionate about delivering outstanding customer experiences.

The IFG Agnostic Sales Agent qualifies prospects and attempts to close sale. Arranges for field representative to visit prospect if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities

• Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.
• Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.
• Overcome objections and close sales while maintaining a customer-first approach.
• Accurately document all interactions and transactions using CRM tools.
• Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.
• Follow up on leads and proactively identify new sales opportunities.
• Support cross-functional collaboration to enhance the customer journey.
• Maintain compliance with company policies and regulatory requirements.
  
  

Required Qualifications

Use your skills to make an impact

• Active Health Insurance License is required.
• Must be available to work any shift between 7:00 AM – 11:00 PM local time, including weekends.
• Proven experience in telesales, telemarketing, or a high-volume customer service environment.
• Strong verbal communication, negotiation, and interpersonal skills.
• Resilient, self-motivated, and able to thrive in a performance-based setting.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work overtime and weekends during peak sales periods (October–December).
• Must have a professional, quiet, and distraction-free home office setup.
  
  

Preferred Qualifications

• Experience in telecommunications or healthcare sales.
• Bilingual or multilingual capabilities are highly desirable.
• Familiarity with sales performance metrics and KPIs.
  
  

Humana Perks:

Full time associates enjoy:

• Medical, Dental, Vision and a variety ofothersupplemental insurances
• Paid time off(PTO)& Paid Holidays
• 401(k) retirement savings plan
• Tuitionreimbursement and/or scholarships for qualifying dependent children
• And much more!
  
  

Social Security Task

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions to add the information into the application at Humana’s secure website.

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,600 - $55,800 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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