AGM - Service Director

DeVita & Hancock Hospitality; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

An innovative restaurant group is seeking a passionate Assistant General Manager - Service Director to enhance the dining experience at a unique wine bar in Brooklyn. This role involves leading a dedicated team, ensuring service excellence, and fostering a welcoming atmosphere for guests. With a focus on sustainability and a love for natural wines, the ideal candidate will thrive in a vibrant environment where their contributions will shape the future of New York City's dining scene. Join a growing team that values ambition, professionalism, and a commitment to quality service.

Qualifications

• Minimum 2 years of experience in a similar role.
• Knowledge of food and beverage, especially low-intervention wines, is a plus.

Responsibilities

• Oversee service and train staff to ensure high standards.
• Manage dining team and engage with guests during service.
• Handle operational administrative tasks and financial responsibilities.

Skills

Leadership

Problem-solving

Communication

Multi-tasking

Customer service

Education

High School Diploma

Degree in Hospitality Management

Job description

We are looking for a passionate Assistant General Manager - Service Director to join our client's team in Brooklyn, NY. They're a wine bar serving small plates and natural wines in Clinton Hill. Ideally, the candidate has similar management experience in well-esteemed restaurants and a passion for natural wine, who wants to join a growing Restaurant Group looking to make a lasting impact on New York City's dining scene.

The Service Director Role

We are searching for a passionate Service Director to join us in creating a relaxed, comfortable, and unique experience for our guests. We are a small, driven team and are seeking someone looking to grow with our company and bring meaningful contributions to our service and operations.

The hire will be responsible for ensuring operations are executed to the highest standards, while working closely with the General Manager and partners. Other responsibilities include: overseeing service, training staff, as well as administrative responsibilities. We are looking for someone who lives the spirit of service and being able to connect with guests and team members alike.

Management Responsibilities

• Leadership by example, including involvement in regular service to our standards and supporting service where needed.
• Opening and closing managerial responsibilities
• Financial/cash handling
• Operational administrative tasks
• Management of Dining Team - setting up for service, oversight during service, and closing up each shift to our standards.
• Floor management - engaging with guests, troubleshooting issues, managing flow of service and management of book and the host team, communicating with the kitchen and dining room team
• Implementing training of Dining Team to our standards, including continued development of team’s service standards as well as food and beverage knowledge.
• Oversight of reservations and providing support to Maitre D and the host team through each service.
• Enforcing educational and disciplinary processes and ensuring proper documentation.
• Ordering restaurant and office supplies
• Assisting in customer service communication and supporting the Maitre D
• Support role in partnership with General Manager and partners to manage social media communications around regular posts as well as special events and newsworthy updates for the community.

All candidates should have:

• Ambition and professionalism
• Respect and awareness of all staff and people
• Ability to multi-task and be efficient
• Professionalism and desire to keep learning and growing
• Problem-solving and adapting abilities
• Ability to communicate and manage a diverse staff
• Shared values/belief in sustainability and equity

Qualifications:

• Minimum 2 years of experience in a similar role
• Knowledge of both food and beverage - low-intervention wines is a plus