Aging Case Aide 2

Nigel Wright Consultancy Ltd (UK); Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

Luzerne County is seeking a paraprofessional to support the Social Services Department, covering Luzerne and Wyoming counties. The role centers on assisting the Aging Care Management team, including Intake/Assessment and Protective Services units, under the Aging Care Management Supervisor 1.

Responsibilities include database upkeep (Well-Sky, PIA), screening referrals by phone, recording follow-ups, handling inquiries about aging programs, and performing related clerical tasks.

Qualifications

• One year as an Aging Case Aide 1; OR two years of public contact work in human services; OR any equivalent combination of experience and training.

Responsibilities

• Maintain proficiency in Well-Sky and PIA databases.
• Contact consumers by phone to screen referrals for assessment and divert to appropriate department.
• Record follow-up responses in the AAA Data Base journal section and notify the assigned Care Manager.
• Answer calls from consumers about Aging Programs (Needs Assessments, Functional Eligibility, home mods, OPTIONS).
• Complete assistance forms for Programs for walk-ins.
• Conduct home visits to gather financial docs or other application information.
• Assist with Desk Reviews for Functional Eligibility Determinations.
• Make calls for special projects or emergencies as assigned by Supervisor.
• Pick up or deliver consumer necessities as requested by Care Managers.
• Support intake unit during high call volume or coverage needs.
• Keep monthly activity and client visit logs for statistics.
• Perform clerical tasks (Xerox, Faxing, Scanning, Filing, Mailings, etc.).
• Attend meetings, in-services, webinars, as required.

Job description

This is a paraprofessional position. The employee is responsible to support the Social Services Department staff, including the Care Management Unit, the Intake/Assessment Unit, and the Protective Services Unit. The majority of work is with the Intake/Assessment Unit. Geographic area covered is Luzerne and Wyoming counties. The employee reports to an Aging Care Management Supervisor 1.

• Maintain on-going-proficiency in the use of the statewide Department of Aging data bases known as Well-Sky and PIA.
• Contacting the consumers by telephone to assist in the screening of referrals for Assessment and diverting to the appropriate department.
• Recording responses to follow-up telephone calls in a standardized format in the journal section of the AAA Data Base. Contact the assigned Care Manager with any issues or concerns.
• Field all in-coming telephone calls from consumers who have questions about Aging Programs such as questions regarding Needs Assessments, Functional Eligibility Determinations, home modifications, OPTIONS, or other programs.
• Complete request for assistance forms for the above-named Programs for consumers who come into the AAA as walk-ins.
• Conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.
• Assist with Functional Eligibility Determinations by performing Desk Reviews and compilation of assignment lists
• Telephone consumers as assigned for special projects, for example, emergency situations, waiting list status, follow-up telephone calls for unmet needs, follow up on financial documentation requests or other reasons as assigned or deemed necessary by the Supervisor
• Pick-up or deliver consumer necessities as requested by the Care Managers and Supervisors. For example, emergency medical supplies, emergency food items, paperwork for various applications, etc.
• Assist intake unit as warranted due to call volume or coverage needs
• Keep track of all activities assigned each month and consumers seen each month for statistical purposes
• Xeroxing, Faxing, Scanning, Filing, Mailings, Shredding, Purging, etc., as requested
• Attend meetings, in-services, seminars, webinars, etc, as required
• Other duties as assigned by the Supervisor.

• Knowledge of the physical, cultural and social aspects of the assigned community.
• Ability to obtain, evaluate and analyze information from interviews, reports, records and other type of sources of information; and to provide information to clients and other type of personnel.
• Ability to communicate effectively, both orally and in writing. Ability to establish and maintain positive working relationships.
• Ability to learn about Area Agency on Aging Programs and the services of other community agencies.
• Ability to effectively communicate verbally with older persons. Ability to read, write, and perform simple arithmetic computations. Ability to follow simple oral and written instructions.
• Ability to express ideas clearly and persuasively to elderly clients.

RECRUITMENT METHODS:

Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:

• Seniority Promotion: Bidding employees within the designated seniority unit when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used
• Transfer
• Reassignment
• Voluntary demotion
• Reinstatement

ELIGIBILITY -ALL CANDIDATE{S):

1.) Meet the minimum experience and training (METs) required for this position:

One year as an Aging Case Aide 1; OR

Two years of public contact work, including one year in a human services program; OR

Any equivalent combination of experience and training.

2.) Be a resident of Pennsylvania.

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.) Meritorious Service, defined as:

• The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.
• The last due overall regular or probationary performance evaluation was higher than unsatisfactory.

3.) Seniority, Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting.

POSITION DETAILS:

Full time

Permanent

Union

Non-Exempt

Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)

Pay Range: 29

ALL CANDIDATES must apply via:

https://www.governmentjobs.com/careers/luzernecounty

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTIONEMPLOYER.