Aging Care Manager 3 - Protective Services

County of Northampton; Bethlehem (Northampton County); On-site; USD 55,000 - 75,000; Full time

Job summary

County of Northampton seeks an Aging Care Manager 3 – Protective Services to maintain a caseload of vulnerable older adults needing protection or mental health case management services.

The role reports to the Aging Care Management Supervisor and requires documentation, investigation, coordination of services, and adherence to confidentiality in accordance with Local Plan for Protective Services and state regulations.

Qualifications

• Knowledge of casework principles and methods.
• Knowledge of resources for older adults.
• Ability to work with older adults with various problems.
• Ability to communicate clearly in English and possibly Spanish.

Responsibilities

• Receives and reviews Reports of Need regarding older persons referred for protective services.
• Initiates investigation in accordance with time frames and state regulations.
• Completes standardized electronic forms for investigation, assessment, and service plan.
• Advices consumer about protective services and obtains informed consent.
• Makes referrals and coordinates delivery of needed assistance.
• Maintains confidentiality and participates in court or hearings as needed.

Job description

Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

For questions regarding this posting, please contact Kimberly Lorenzoni, Human Resources Position Specialist at [e-mail] or 610-829-6372.

GENERAL PURPOSE

The Aging Care Manager 3 – Protective Services position is responsible for maintaining a caseload of vulnerable clients who are in need of protection or mental health case management services.

SUPERVISION RECEIVED

This position reports directly to the Aging Care Management Supervisor.

SUPERVISION EXERCISED

This position does not exercise supervision over other employees.

ESSENTIAL DUTIES OF THE POSITION

• Receives and reviews Reports of Need regarding older persons referred for protective services.
• Approves categorization of report as assigned by report taker. If not acceptable, assigns appropriate priority and discusses situation with supervisor.
• Initiates investigation in accordance with time frames specified in Local Plan for Protective Services and State regulations.
• Completes standardized electronic forms for investigation, assessment, and service plan.
• Advices consumer that a report of need for protective services has been received and summarizes the information therein.
• Obtains informed consent of consumer for provision of protective services except when services are requested by a legal guardian or required by a Court Order.
• Makes referrals to and authorizes services, programs, and agencies for consumer care.
• Coordinates and assesses delivery of needed assistance.
• Completes reassessment after 30 days of service, change in level of care, or at termination of Protective Services status.
• Terminates case when consumer no longer meets legal definition of older adult in need of protective services. Advises consumer that Protective Services are going to be terminated and makes appropriate referrals at time of termination.
• Utilizes procedures in Local Plan for Protective Services/State regulations for involuntary intervention as needed.
• Testifies in court proceedings as appropriate.
• Provides notification (via form letter) to alleged perpetrators in investigations resulting in substantiation of abuse, neglect, exploitation, or abandonment and the naming of an alleged perpetrator.
• Attends and participates in appeal hearings when requested by alleged perpetrators.
• Performs intake assessments with assigned consumers.
• Provides care management service to consumers on assigned caseload.
• Functions as an advocate for consumers.
• Authorizes in-home services provided by Agency’s subcontractors.
• Contacts consumer and/or providers to determine that service delivery has begun or is scheduled to begin as planned.
• Reviews provider invoices to ensure proper service delivery as requested.
• Makes appropriate and timely entries in the consumer’s electronic case record.
• Adheres to confidentiality requirements and procedures specified in Local Plan for Protective Services, state regulations/policy, and Protective Service legislation.
• Participates in ongoing evaluation of Aging Program conducted by administrative staff.
• Attends training sessions/conferences as assigned.
• Maintains certification for Older Adults Protective Service investigation and provision.
• Provides or assists in presentations to professional and community groups regarding protective services to older adults and mandatory reporting of abuse and neglect.
• Participates in conferences and meetings for purposes of evaluation of the problems of consumers and to develop, plan, and offer service.
• Acts in a professional manner and maintains confidentiality at all times.
• Must be available to cover on-call hours when required.

An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE

• Possession of a Bachelor’s degree in Social Sciences, Behavioral Sciences, Human Services, or a closely related field.
• At least one and ½ (1.5) years of full-time professional work experience in human services, law enforcement (which must include investigative experience) or nursing.
• OR
• At least one year as an Aging Care Manager 2.
• Bi-lingual (Spanish Speaking) preferred but not required.
• Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator’s license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of casework principles and methods.
• Knowledge of current social, economic, and health problems and community resources as related to older adults.
• Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional, and/or health problems.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of basic principles and practices of supervision.
• Skill in the development of plans to address the needs of vulnerable older adults.
• Ability to work effectively with older adults and to aid them to grow in the constructive use of their potential by adjusting to their specific problems.
• Ability to evaluate work of subordinates and to provide technical assistance and guidance.
• Ability to orient and instruct subordinates on procedures, techniques, laws, and regulations.
• Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions, and the general public.
• Ability to clearly express ideas verbally and in writing.
• Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.
• Reads the English language in cursive and printed forms.
• Ability to communicate fluently in Spanish preferred. Including telephone contacts, written records, face-to-face contacts, and communication in large and small group settings.

TOOLS AND EQUIPMENT

• Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.
• The employee must occasionally lift and/or move up to twenty-five (25) pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is moderately quiet.

SELECTION GUIDELINES

• Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME) DESIGNATION: CAREER SERVICES PAY GRADE: PS/GR37B UNION STATUS: PSSU

Updated September 2026